8 Replies Latest reply on Apr 30, 2014 11:59 AM by Rajashree Bhattacharya

    Payment Authorization Failed

    syuhada78 Level 1

      Hi,

       

      I am a CC Pro subscriber since 10 months ago and last month Adobe failed to charge my credit card due to over limit and my subscription was canceled before I can resolve the issue.

       

      Now that my credit card issue has resolved I tried to start a new plan but my payment always failed with message: "Payment Authorization Failed". Tried another credit card the same message occured. Try different browsers (and even computers) also didn't help. Last thing I tried was creating another Adobe ID but still not helped.

       

      I chat with a customer service and he refers me to resellers in my country (which is Malaysia if it helps) so I called them and again a dead end as they said that they only can help to purchase Creative Cloud for Team not Individual.

       

      It's almost a month now and I still not able to resolve the issue.

       

      Can someone help me here as I really need to get my creative cloud working again.

       

      Thanks!