2 Replies Latest reply on Apr 28, 2014 11:21 AM by A.T. Romano

    Fehlermeldung bei Premiere Elements 12

    Bambi4r

      Hallo

       

      Ich habe mir gestern das Packet "adobe photoshop elements 12 & adobe premiere elements 12" gekauft.

      Photoshop funktioniert einwandfrei. Beim Premiere kommt immer die gleiche Fehlermeldung wenn ich das Programm starten will:

       

      Premiere Elements has encountered an error [..\Src\Core\Preferences.cpp-347]

       

      Kann mir irgendjemand helfen?

       

      Danke im vorraus.bild 1.jpg

        • 1. Re: Fehlermeldung bei Premiere Elements 12
          kglad Adobe Community Professional & MVP

          while starting premiere hold down shift-ctrl-alt.  if done correctly you'll see a confirmation dialog to reset your preferences.

           

          confirm that you want to reset them and see if that solves your problem.

          • 2. Re: Fehlermeldung bei Premiere Elements 12
            A.T. Romano Level 7

            Bambi4r

             

            Can we assume that you are running Premiere Elements 12 on a Windows computer? If so, if you cannot get the shortcut to deleting the setting file to work for you, then try the longer route

            Local Disc C

            Users

            Owner

            AppData

            Roaming

            Adobe

            Premiere Elements

            12.0

            and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

             

            Are you working in a school or company network?

             

            Please review and then let us know the outcome.

             

            Thanks.

             

            ATR