8 Replies Latest reply on Feb 21, 2015 7:07 AM by SYRONKNAT

    Memory Problems Since Last Update

    neohtom Level 1

      Has anyone else been having problems with Photoshop and other Adobe apps hogging up a ton of memory since the last update? I am constantly running into issues with Photoshop now, where it is telling me it cannot proceed due to not enough memory on my system. I'm running it on Windows 7 with 4 gigs of memory - I know that is generally low, but it was working fine until recently. Now, I can't even have multiple Adobe apps open at the same time, like Illustrator or Premiere when in Photoshop or vice versa.

       

      Is there a way to uninstall the last update?

        • 1. Re: Memory Problems Since Last Update
          Trevor.Dennis Adobe Community Professional (Moderator)

          Are you using the 64bit version?  Is your version of Winodws 7 64bit?  What are your Preferences > Performance settings?  What are your Scratch disk settings?

           

          Is it possible to inclrease RAM on your system?  4Gb really ins't enough for CC

          • 2. Re: Memory Problems Since Last Update
            neohtom Level 1

            Yes, I am using the 64 bit version of Photoshop and Windows 7 64 bit.

             

            Performance settings are set to Default, Scratch disc is my main drive, it's at 412.97 GB currently

             

            I'm just not understanding why it is suddenly hogging up so much memory now, when it didnt in the past.

            • 3. Re: Memory Problems Since Last Update
              gator soup Level 4

              have you tried rebooting the machine

              trashing preferences...

              • 4. Re: Memory Problems Since Last Update
                Trevor.Dennis Adobe Community Professional (Moderator)

                So you are using 70% of 4Gb?  How much free space do you have on your HDD?  Have you got any old Scratch files that were left behind from earlier system, or Photoshop crashes?

                 

                I'd be inclined to read through these steps to see if you have an issue that can be fixed

                 

                http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

                • 5. Re: Memory Problems Since Last Update
                  neohtom Level 1

                  I've got a 1TB hard drive, which is about half full. I've gone under Edit > Purge > All a few times. Below is how my preferences are set up currently.

                   

                  Untitled-1.jpg

                   

                  Would splitting my drive into a second partition (maybe 100gigs or so) and setting that as the scratch disk make any difference?

                  • 6. Re: Memory Problems Since Last Update
                    Trevor.Dennis Adobe Community Professional (Moderator)

                    Are you definitely using the 64 bit versionof Photoshop? 3349Mb sounds too low to me, unless you are using onboard graphics, and that is taking some of your RAM.  Do Help > About Photoshop just to be sure.

                     

                    You might as well do a Help > System Info > Copy, and paste to this thread.  That will tell us a lot more about your system.

                    • 7. Re: Memory Problems Since Last Update
                      neohtom Level 1

                      Yes, it's an onboard graphics card, and it's 64 bit Photoshop

                       

                       

                      Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

                      Operating System: Windows 7 64-bit

                      Version: 6.1 Service Pack 1

                      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                      Physical processor count: 2

                      Logical processor count: 4

                      Processor speed: 3292 MHz

                      Built-in memory: 4006 MB

                      Free memory: 431 MB

                      Memory available to Photoshop: 3349 MB

                      Memory used by Photoshop: 75 %

                      Image tile size: 128K

                      Image cache levels: 2

                      Font Preview: Medium

                      TextComposer: Latin

                      Display: 1

                      Display Bounds: top=0, left=0, bottom=1080, right=1920

                      OpenGL Drawing: Enabled.

                      OpenGL Allow Old GPUs: Not Detected.

                      OpenGL Drawing Mode: Advanced

                      OpenGL Allow Normal Mode: True.

                      OpenGL Allow Advanced Mode: True.

                      AIFCoreInitialized=1

                      AIFOGLInitialized=1

                      OGLContextCreated=1

                      NumGPUs=1

                      gpu[0].OGLVersion="3.0"

                      gpu[0].MemoryMB=1810

                      gpu[0].RectTextureSize=8192

                      gpu[0].Renderer="Intel(R) HD Graphics 2000"

                      gpu[0].RendererID=258

                      gpu[0].Vendor="Intel"

                      gpu[0].VendorID=32902

                      gpu[0].HasNPOTSupport=1

                      gpu[0].DriverVersion="9.17.10.3347"

                      gpu[0].Driver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32"

                      gpu[0].DriverDate="20140129000000.000000-000"

                      gpu[0].CompileProgramGLSL=1

                      gpu[0].TestFrameBuffer=1

                      gpu[0].OCLPresent=0

                      gpu[0].CUDASupported=0

                      gpu[0].OCLBandwidth=0

                      gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Intel Build 9.17.10.3347"

                      gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

                      gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                      gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

                      gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                      gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                      gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                      gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]

                      gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

                      gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]

                      gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                      gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                      gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                      gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                      License Type: Perpetual

                      Serial number: 91198700731897176156

                      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                      Temporary file path: C:\Users\Tom\AppData\Local\Temp\

                      Photoshop scratch has async I/O enabled

                      Scratch volume(s):

                        C:\, 931.4G, 411.8G free

                      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

                       

                       

                      Installed components:

                         ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

                         adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                         AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                         AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

                         AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

                         AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

                         AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

                         AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

                         AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

                         adobe_caps.dll   Adobe CAPS   7,0,0,21  

                         AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

                         ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                         aif_core.dll   AIF   5.0   79.534508

                         aif_ocl.dll   AIF   5.0   79.534508

                         aif_ogl.dll   AIF   5.0   79.534508

                         amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

                         ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

                         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                         Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

                         BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

                         boost_date_time.dll   DVA Product   7.0.0  

                         boost_signals.dll   DVA Product   7.0.0  

                         boost_system.dll   DVA Product   7.0.0  

                         boost_threads.dll   DVA Product   7.0.0  

                         cg.dll   NVIDIA Cg Runtime   3.0.00007  

                         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                         CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                         CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                         CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

                         dvaaudiodevice.dll   DVA Product   7.0.0  

                         dvacore.dll   DVA Product   7.0.0  

                         dvamarshal.dll   DVA Product   7.0.0  

                         dvamediatypes.dll   DVA Product   7.0.0  

                         dvaplayer.dll   DVA Product   7.0.0  

                         dvatransport.dll   DVA Product   7.0.0  

                         dvaunittesting.dll   DVA Product   7.0.0  

                         dynamiclink.dll   DVA Product   7.0.0  

                         ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

                         FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

                         filter_graph.dll   AIF   5.0   79.534508

                         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                         imslib.dll   IMSLib DLL   7.0.0.145  

                         JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

                         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                         libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                         LogSession.dll   LogSession   2.1.2.1785  

                         mediacoreif.dll   DVA Product   7.0.0  

                         MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

                         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                         PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

                         pdfsettings.dll   Adobe PDFSettings   1.04  

                         Photoshop.dll   Adobe Photoshop CC   CC  

                         Plugin.dll   Adobe Photoshop CC   CC  

                         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36  

                         PSArt.dll   Adobe Photoshop CC   CC  

                         PSViews.dll   Adobe Photoshop CC   CC  

                         SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

                         ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

                         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                         updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                         WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

                       

                       

                       

                       

                      Required plug-ins:

                       

                       

                         3D Studio 14.2.1 (14.2.1 x001)

                         Accented Edges 14.2.1

                         Adaptive Wide Angle 14.2.1

                         Angled Strokes 14.2.1

                         Average 14.2.1 (14.2.1 x001)

                         Bas Relief 14.2.1

                         BMP 14.2.1

                         Chalk & Charcoal 14.2.1

                         Charcoal 14.2.1

                         Chrome 14.2.1

                         Cineon 14.2.1 (14.2.1 x001)

                         Clouds 14.2.1 (14.2.1 x001)

                         Collada 14.2.1 (14.2.1 x001)

                         Color Halftone 14.2.1

                         Colored Pencil 14.2.1

                         CompuServe GIF 14.2.1

                         Conté Crayon 14.2.1

                         Craquelure 14.2.1

                         Crop and Straighten Photos 14.2.1 (14.2.1 x001)

                         Crop and Straighten Photos Filter 14.2.1

                         Crosshatch 14.2.1

                         Crystallize 14.2.1

                         Cutout 14.2.1

                         Dark Strokes 14.2.1

                         De-Interlace 14.2.1

                         Dicom 14.2.1

                         Difference Clouds 14.2.1 (14.2.1 x001)

                         Diffuse Glow 14.2.1

                         Displace 14.2.1

                         Dry Brush 14.2.1

                         Eazel Acquire 14.2.1 (14.2.1 x001)

                         Embed Watermark 4.0

                         Entropy 14.2.1 (14.2.1 x001)

                         Extrude 14.2.1

                         FastCore Routines 14.2.1 (14.2.1 x001)

                         Fibers 14.2.1

                         Film Grain 14.2.1

                         Filter Gallery 14.2.1

                         Flash 3D 14.2.1 (14.2.1 x001)

                         Fresco 14.2.1

                         Glass 14.2.1

                         Glowing Edges 14.2.1

                         Google Earth 4 14.2.1 (14.2.1 x001)

                         Grain 14.2.1

                         Graphic Pen 14.2.1

                         Halftone Pattern 14.2.1

                         HDRMergeUI 14.2.1

                         IFF Format 14.2.1

                         Ink Outlines 14.2.1

                         JPEG 2000 14.2.1

                         Kurtosis 14.2.1 (14.2.1 x001)

                         Lens Blur 14.2.1

                         Lens Correction 14.2.1

                         Lens Flare 14.2.1

                         Liquify 14.2.1

                         Matlab Operation 14.2.1 (14.2.1 x001)

                         Maximum 14.2.1 (14.2.1 x001)

                         Mean 14.2.1 (14.2.1 x001)

                         Measurement Core 14.2.1 (14.2.1 x001)

                         Median 14.2.1 (14.2.1 x001)

                         Mezzotint 14.2.1

                         Minimum 14.2.1 (14.2.1 x001)

                         MMXCore Routines 14.2.1 (14.2.1 x001)

                         Mosaic Tiles 14.2.1

                         Multiprocessor Support 14.2.1 (14.2.1 x001)

                         Neon Glow 14.2.1

                         Note Paper 14.2.1

                         NTSC Colors 14.2.1 (14.2.1 x001)

                         Ocean Ripple 14.2.1

                         Oil Paint 14.2.1

                         OpenEXR 14.2.1

                         Paint Daubs 14.2.1

                         Palette Knife 14.2.1

                         Patchwork 14.2.1

                         Paths to Illustrator 14.2.1

                         PCX 14.2.1 (14.2.1 x001)

                         Photocopy 14.2.1

                         Photoshop 3D Engine 14.2.1 (14.2.1 x001)

                         Photoshop Touch 14.0

                         Picture Package Filter 14.2.1 (14.2.1 x001)

                         Pinch 14.2.1

                         Pixar 14.2.1 (14.2.1 x001)

                         Plaster 14.2.1

                         Plastic Wrap 14.2.1

                         PNG 14.2.1

                         Pointillize 14.2.1

                         Polar Coordinates 14.2.1

                         Portable Bit Map 14.2.1 (14.2.1 x001)

                         Poster Edges 14.2.1

                         Radial Blur 14.2.1

                         Radiance 14.2.1 (14.2.1 x001)

                         Range 14.2.1 (14.2.1 x001)

                         Read Watermark 4.0

                         Reticulation 14.2.1

                         Ripple 14.2.1

                         Rough Pastels 14.2.1

                         Save for Web 14.2.1

                         ScriptingSupport 14.2.1

                         Shake Reduction 14.2.1

                         Shear 14.2.1

                         Skewness 14.2.1 (14.2.1 x001)

                         Smart Blur 14.2.1

                         Smudge Stick 14.2.1

                         Solarize 14.2.1 (14.2.1 x001)

                         Spatter 14.2.1

                         Spherize 14.2.1

                         Sponge 14.2.1

                         Sprayed Strokes 14.2.1

                         Stained Glass 14.2.1

                         Stamp 14.2.1

                         Standard Deviation 14.2.1 (14.2.1 x001)

                         STL 14.2.1 (14.2.1 x001)

                         Sumi-e 14.2.1

                         Summation 14.2.1 (14.2.1 x001)

                         Targa 14.2.1

                         Texturizer 14.2.1

                         Tiles 14.2.1

                         Torn Edges 14.2.1

                         Twirl 14.2.1

                         Underpainting 14.2.1

                         Vanishing Point 14.2.1

                         Variance 14.2.1 (14.2.1 x001)

                         Variations 14.2.1 (14.2.1 x001)

                         Viveza 2 2.1.11.216

                         Water Paper 14.2.1

                         Watercolor 14.2.1

                         Wave 14.2.1

                         Wavefront|OBJ 14.2.1 (14.2.1 x001)

                         WIA Support 14.2.1 (14.2.1 x001)

                         Wind 14.2.1

                         Wireless Bitmap 14.2.1 (14.2.1 x001)

                         ZigZag 14.2.1

                       

                       

                      Optional and third party plug-ins:

                       

                       

                         Alien Skin Autolayer 3 3.0.0 20463 2013-05-30 12:54

                         Alien Skin Blow Up 3 3.0.0

                         Alien Skin Exposure 5 Autolayer 5.0.0

                         Alien Skin Eye Candy 7 Autolayer 7.1.0

                         Alien Skin Snap Art 4 Autolayer 4.0.0

                         Analog Efex Pro 1.0.11.216

                         BackgroundFilter 2.2.11.216

                         Blow Up 3.0.0

                         Bokeh 2.0.1

                         Camera Raw 8.4

                         Camera Raw Filter 8.4

                         Color Efex Pro 4 4.3.11.216

                         Dfine 2 2.2.11.216

                         Exposure 5 5.0.0

                         Eye Candy 7 7.1.0

                         Filter Forge 4 4.007.30685.55250 Release, December 19, 2013 06:32

                         FineStructuresFilter 2.2.11.216

                         HDR Efex Pro 2 2.2.11.216

                         HotPixelsFilter 2.2.11.216

                         Imagenomic Plug-in Console 1, 2, 0, 0

                         Knoll Light Factory 3.1

                         Knoll Light Factory 3.1

                         Merge to HDR Efex Pro 2 2.2.11.216

                         Nik Collection Selective Tool 2.1.16.216

                         Noiseware 5.0.2.0

                         Portraiture 2.3.3.0

                         Realgrain 2.0.0.1

                         ShadowsFilter 2.2.11.216

                         Sharpener Pro 3: (1) RAW Presharpener 3.1.11.216

                         Sharpener Pro 3: (2) Output Sharpener 3.1.11.216

                         Silver Efex Pro 2 2.2.11.216

                         SkinFilter 2.2.11.216

                         SkyFilter 2.2.11.216

                         Snap Art 4 4.0.0

                         StrongNoiseFilter 2.2.11.216

                         Topaz Adjust 5 10.0

                         Topaz BW Effects 2 10.0

                         Topaz Clarity 10.0

                         Topaz Clean 3 10.0

                         Topaz DeJpeg 4 10.0

                         Topaz DeNoise 5 10.0

                         Topaz Detail 3 10.0

                         Topaz InFocus 10.0

                         Topaz Lens Effects 10.0

                         Topaz photoFXlab 10.0

                         Topaz ReMask 3 10.0

                         Topaz ReStyle 10.0

                         Topaz Simplify 4 10.0

                         Topaz Star Effects 10.0

                         TopazRemaskAutomate NO VERSION

                      Plug-ins that failed to load: NONE

                      Flash:

                         Gallery Wrapper

                         CSS Hat

                         Cut and Slice me

                         GuideGuide

                         Kuler

                         FlatIcon

                         Adobe Exchange

                      Installed TWAIN devices: NONE

                      • 8. Re: Memory Problems Since Last Update
                        SYRONKNAT Level 2

                        no do NOT do that!