5 Replies Latest reply on Apr 28, 2014 2:53 PM by SullyAdobe

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    SullyAdobe Level 1

      I get the above error when attempting to redeem my code for Photoshop. 

       

      I was able to succesfully use the code when installing the product with my Adobe ID, and the product works fine. 

       

      But Photoshop does not show up in My Products

       

      Attempting to add the product via

      https://redeem.licenses.adobe.com/getserial#

      results in ther error code in the subbject line. 

       

      Attempting to add the product via

      https://www.adobe.com/account/my-products-services.html

      results in a "Please enter a valid serial number" error. 

       

      Please help.  After spending a significant amount of money on Photoshop, I'd like to know that I oficially officially own it