My users are recieving a message about “Trial mode”.
These users have CC ENTERPRISE installed have limited access to applications, showing “Try” rather than “Install”, their membership shows that they are in “Trial mode”.
The package was created with a valid Enterprise license in Creative Cloud Packager, selecting the License Type as "Package with License"
Message reads: “We are having trouble verifying your membership. Either you're offline, or there’s a billing issue with your team account. Please contact your administrator to resolve the billing issue.”
We have paid much money for this Enterprise license. We do NOT have a "Team" license We expect to use Enterprise in FULL.
You will soon be contacted by the technician who handled your call on April 19th 2014 for Case number 0212814208.
I have informed the corncened person.