1 Reply Latest reply on Apr 28, 2014 10:44 AM by Rajashree Bhattacharya

    Users in "Trial" mode when we have an Enterprise license

    Gio74

      My users are recieving a message about “Trial mode”.

       

      These users have CC ENTERPRISE installed have limited access to applications, showing “Try” rather than “Install”, their membership shows that they are in “Trial mode”.

       

      The package was created with a valid Enterprise license in Creative Cloud Packager, selecting the License Type as "Package with License"

       

      Message reads: “We are having trouble verifying your membership. Either you're offline, or there’s a billing issue with your team account. Please contact your administrator to resolve the billing issue.”  

       

      We have paid much money for this Enterprise license. We do NOT have a "Team" license We expect to use Enterprise in FULL.

       

      Thank you,

       

      Gio