3 Replies Latest reply on Mar 24, 2016 4:04 PM by maria__

    Trouble Installing Flash Player


      I have tried to install Flash, with no success.  I have:

        Windows 7 64 bit

        Using IE 11

        When I go to http://helpx.adobe.com/flash-player.html

           and click on [Check Now], I get:

             Sorry, Flash Player is either not installed or not enabled.  Please go to Step 2.

             Your System Information:

                Your Flash Version: Not Installed

                Your Browser Name: Internet Explorer

                Your Operating System (OS): Windows (Windows 7)


      I have tried:


        When I re-install, I check Tools->Manage add-ons.

          I select Toolbars and Extentions, and I see "Shockwave Flasg Object" listed. In the Status column, it is Enabled.

          I have tried to Disable/Re-Enable, and refrech the web page, but that does not work.

          I have watched the YouTube video here: http://www.youtube.com/watch?v=irYo8gHftiE, and followed the instructions, but it did not help.


      What should I do next?




        • 1. Re: Trouble Installing Flash Player
          Mike M Level 6

          "User-Agent Strings"


          That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.


          Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser (Read more here).

          User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video.

          Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome).

          Trouble is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

          The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player (or you don't have it) when you use IE11.

          Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of the websites you visit.

          They recommend using "Compatibility View" and pretending that you're using an older verison of IE...

          The Problem with THAT is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

          I'm not big on "pretending" so I recommend actually using another browser.

          Firefox (from Mozilla)

          Opera (from Opera)

          Safari (from Apple)

          Chrome (from Google)

          ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that, because it has its own Flash Player plugin built in.

          • 2. Re: Trouble Installing Flash Player

            Hi Mike:

            Thanks for your input.


            I echo & also have experienced the above comment to which you responded.

            Will reverting back to (uninstalling & Re-installing) say Ver 10, 9 or other get us in the game?




            Risks?  or other known issues.





            • 3. Re: Trouble Installing Flash Player
              maria__ Adobe Employee



              You're responding to a thread that is almost 2 years old, and Mike hasn't been active on the forums for quite some time. Please start a new discussion and provide the following information:



              Thank you.