1 Reply Latest reply on Apr 29, 2014 1:56 AM by Beverley Gray

    The order

    AnnaAki

      Hello! I’ve tried to buy the Photoshop CC (+Lightroom for £8.78) a few times but my payment was declined. On my email I recieved a message “Unfortunately we were unable to approve your order in the Adobe Store…. Your credit card has not been charged.” But for every try to order the product my bank account was charged for 1GBP. After a few times it’s about 5-6 UK pounds. How can I get this money back and finally buy the Adobe licensed product? This is already second week I’m trying to place the order and pay for it.


        • 1. Re: The order
          Beverley Gray Adobe Employee

          Hi AnnaAki

           

          The pre-authorisation amount of £1 is not actually deducted from your credit card.

           

          Could you please confirm that you are located in the UK & that your credit card has a UK billing address so we can investigate further.

           

          Kind regards

           

          Bev