6 Replies Latest reply: Oct 1, 2014 2:03 PM by Itzatez RSS

    Unable to sync larger files

    Itzatez Community Member
    Itzatez Apr 28, 2014 8:42 PM

      Hello there.

       

      So, recently i moved and in the new house i had to change from Fiber to ADSL. I went from 100Mb-10Mb (down-up) to 24Mb-1Mb, so speeds are a lot slower.

       

       

       

      Since the move, i'm unable to sync large files (as in bigger than 80-100MB). The sync starts normally, but always, after X% the sync fails. If I do it via the app, i get a "Unable to sync [file name]" error and no other message. If i do it via the browser, i get no error whatsoever.

       

      I never had any problem before with Fiber, so i wonder if is there any timeout in place or something like that, or any other thing i'm not aware of? The upload speed is slow, but steady.

       

       

       

      I'm on Mac Os X Mountain Lion (10.8.5).

       

      Thank you in advance.

        • 1. Re: Unable to sync larger files
          Itzatez Community Member
          Itzatez Apr 29, 2014 9:35 AM (in response to Itzatez)

          So, anyone?

           

          I tried the live chat but the guy told me that i had to get my help here... :/

           


          Another info that i forgot to mention, it only happens with Creative Cloud. I have a web server and moving files to the server, be it by the browser or FTP works as always.

           

          I really could use help because it's slowing a bit my workflow.

           

           

           

          Thank you.

          • 2. Re: Unable to sync larger files
            Itzatez Community Member
            Itzatez May 28, 2014 7:29 AM (in response to Itzatez)

            Still no one?

             

            Got a CC update a couple of days ago and still the problem persists.

            • 3. Re: Unable to sync larger files
              TheBitmap Community Member
              TheBitmap Oct 1, 2014 12:59 PM (in response to Itzatez)

              I too, am having this same issue.  In fact, I have it quite frequently on different PCs for months.  All windows 7 machines, some 32-bit OS, others 64-bit OS.  Both on SSD and typical HDDs.  Seems to only happen with large files.

              I saw in another post, that we may be limited to files less than 5 gigs... can someone/anyone confirm? 

               

              Right now, I have to use Dropbox, which I'm pretty sure Adobe won't reimburse me for... even though I'm only using it because it does what the creative cloud is supposed to do.  BTW, Dropbox works flawlessly with large files.  All of them, every time.

              • 4. Re: Unable to sync larger files
                Elba Sobrino Adobe Employee
                Elba Sobrino Oct 1, 2014 1:46 PM (in response to TheBitmap)

                One possibility is captured here: Error: "Unable to sync files".  Also, the limit for desktop file syncing in Creative Cloud is 5 GB.

                 

                Thanks,
                Elba

                • 5. Re: Unable to sync larger files
                  TheBitmap Community Member
                  TheBitmap Oct 1, 2014 1:53 PM (in response to Elba Sobrino)

                  Thanks for confirming... how come on the help page, where is says:

                   

                  "Syncing large files

                  You could see an error if you're trying to sync a large file using the Creative Cloud Files folder.

                  If you copy a large file to your Creative Cloud Files folder, the file doesn't sync until it is copied completely into folder. As the file is copying, the file is flagged, and your Creative Cloud desktop app notifies you that it is "Unable to sync file(s)". Once the copy completes, it begins syncing to Creative Cloud."

                   

                   

                  there is no mention  the 5 GB limit.  Or, in the creative cloud app, it mentions nothing as well..  With 100GB of space, I can't be the only person trying to upload larger files.  In fact, is there any documentation anywhere (other than comments on forum posts) on this file size limitation?

                  • 6. Re: Unable to sync larger files
                    Itzatez Community Member
                    Itzatez Oct 1, 2014 2:03 PM (in response to TheBitmap)

                    Well, my problem seems to have disappear by itself… But i was not even trying to upload 5GB files… I was unable to upload 100-200MB files…