1 Reply Latest reply on Apr 29, 2014 4:30 AM by Arnaud Mélon

    Problem with Photoshop CC licensing

    Londelibre

      I have a subscription for Photoshop Photography Program, but I can't license Photoshop CC, where can I find serial number?

        • 1. Re: Problem with Photoshop CC licensing
          Arnaud Mélon Adobe Employee

          Hi Londelibre,

           

          There isn't any serial number to activate the Photoshop Photography Program.

          Please follow the steps below regarding the issue resolution

           

          1) Clean up cached user login information.


              1. Close the Creative Cloud application.

              2. Navigate to the OOBE folder.

              Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

              Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

              3. Delete the opm.db file.

              4. Launch Creative Cloud.

           

          2) Reset the hosts file

           

          NOTE: You may have to disable you security software to modify your hosts file.

           

          Windows

          1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
          2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
          3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
          4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
          5. Save and close the file.

          Mac OS   Log in as an administrator to edit the hosts file in Mac OS.

          1. In a Finder window, choose Go > Go To Folder.
          2. Type /etc.
          3. Select the hosts file and open it.
          4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
          5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
          6. Save and close the file.

           

          Please let me know if you have any questions.

           

          Thanks.

           

          Arnaud.

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