12 Replies Latest reply: Jul 17, 2014 9:41 PM by Arnis Gubins RSS

    FrameMaker 11 is crashing when we save

    LCB

      Please Help! FrameMaker 11 keeps crashing when we update and save the book. It is only happening in a few documents, all other documents are working fine. Attached is the error message we get. FrameMaker Error.png

      Any help would be great, thanks!

        • 1. Re: FrameMaker 11 is crashing when we save
          Bob Niland (Error 7103) Community Member

          Try a MIF wash of the .book and component .fm files.

          • 2. Re: FrameMaker 11 is crashing when we save
            Art_Campbell Community Member

            Have you confirmed that you're fully patched up-to-date by checking the

            downloads page?

             

            Is it crashing one one particular file, or random?

             

            Art Campbell

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            • 3. Re: FrameMaker 11 is crashing when we save
              LCB Community Member

              Yes, IT checked for updates and did an unistall/reinstall.

              • 4. Re: FrameMaker 11 is crashing when we save
                IZM

                My FrameMaker 11 also crashes after updating a book and saving. My internal errors are slightly different (see screenshot below). I have washed the book via MIF. Saved the individual files as mif. Added RAM to my computer (now at 8G). I also recreated the book and the TOC. Nothing helps. A coworker wonders if the problem is because the files in the book were creating using FrameMaker older than 9. Then the files were updated in FM 9. Then they were updated using FM 11. If that's the case, how do I fix the files so the book doesn't crash on save? My book has 160 files in it, so it takes too long to save each file individually.  

                • 5. Re: FrameMaker 11 is crashing when we save
                  MichaelKazlow CommunityMVP

                  Once MIf washed it should make no difference. If you know that a specific document is an issue, you can divide the document into pieces to see where the problem is. Usually, it is a graphic, but it can be a font issue as well.

                  • 6. Re: FrameMaker 11 is crashing when we save
                    Bob Niland (Error 7103) Community Member

                    > ... wonders if the problem is because the files in the book were creating using FrameMaker older than 9.

                     

                    You can rule out FM11 as the problem by downloading a trial version of FM12 and see how it handles it. If no error, Save-As FM11 and you may be good to go.

                     

                    As Michael says, the MIF wash should wash out any issues in data structure; overlapping tags, that sort of thing.

                     

                    Open book components separately to isolate the problem. Try turning off graphics and saving. Do a binary break down (save by halves, then halves of halves) until the problem is isolated.

                     

                    It is possible for a document to acquire certain degenerate problems that will cause irremediable crashes on open. We see this rarely with the problem that causes frequent Error 7103 crashes (drag-resizing right-run-in anchored frames). I've also seen it as a consequence of structure damage caused by a crash due to a different problem, resulting in weird stuff like a document importing itself into a text frame in an anchored frame, with 99.9999% of it flowed out of sight.

                     

                    If the save fail is to a network drive, rule that out by saving locally.

                    • 7. Re: FrameMaker 11 is crashing when we save
                      IZM Community Member

                      None of the FM files crash when opened and saved without the book open. It's only the Save All Files in Book option that fails, after updating the book. So maybe the failure is with Update Book? Updating the individual files does not crash. What's different about Save All Files in Book from saving each file individually?

                      • 8. Re: FrameMaker 11 is crashing when we save
                        Arnis Gubins CommunityMVP

                        If you have just the Book file open and do an update, do you get a crash? Note: if the book component files aren't open when you do an update, FM does invisibly save the component files after updating. If all of the files in the book are open when you do an update, then FM leaves them in an unsaved state so that an Undo operation can take place.

                         

                        Try the keyboard shortcut <esc> f S [this also triggers the Save All operation]. If you do not get a crash through this route, then perhaps something is corrupt in your menu configuration files, that is causing the crash.

                        • 10. Re: FrameMaker 11 is crashing when we save
                          IZM Community Member

                          Crashes whether all files in book are open or not. With files open, I can update the book, but when I save all files in the book it crashes. If the files are closed, I can update the book, but it crashes when I save the book.

                          • 11. Re: FrameMaker 11 is crashing when we save
                            IZM Community Member

                            <esc> f S crashes

                            • 12. Re: FrameMaker 11 is crashing when we save
                              Arnis Gubins CommunityMVP

                              I'm beginning to suspect that the book file itself may be the culprit. Are you using any of the hierarchical book structures (folders/groups) or books with in books?

                               

                              Try creating a new book file (again).