1 Reply Latest reply on Apr 29, 2014 2:30 PM by Rajashree Bhattacharya

    Help - I'm unable to update my CC payment information

    George L

      Hi...

       

      I recently had to change my debit card, which happened to be the same card I use to pay my Creative Cloud subscription. I subsequently recieved an email from Adobe, saying that the information required updating. However, when I have attempted to input the new card info, it just times-out (or does nothing at all!). I've tried desktop machines, laptop machines and also from my ipad.

       

      This is particularly frustrating because when I attempted to find a number to call customer support, it was quite well hidden. Then, when I did eventually find it, the '24/7' helpline was closed! Apparently UK customers only get the '24/7' helpline between the hours of 9am-5pm, Monday to Friday. :(

       

      Anyway, does anyone know of a way I can get the payment info updated? I am unable to make calls during the day where I work.

       

      Thanks.