5 Replies Latest reply on May 4, 2014 8:12 AM by A.T. Romano

    adobe premiere elements 12 probleme douverture du programme

    ocho 3546

      Bonjour,

      J'ai de adobe les éléments 12 Qui fonctionnait DEPUIS Environnement 10 jours Maintenant à l'ouverture juin fenêtre Indique

      .robleme un fait au Québec le programme un Cesse de trabalho correctement fenêtres va féprogramme mer de CE

      Que se passe-t-il?

        • 1. Re: adobe premiere elements 12 probleme douverture du programme
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •Have you checked for a program update?

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Are you using an account with Administrator Privileges?

          Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Which version of Quicktime do you have installed?

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

          For Windows, do NOT rely on Windows Update to have current driver information

          -you need to go direct to the vendor web site and check updates for yourself

          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: adobe premiere elements 12 probleme douverture du programme
            A.T. Romano Level 7

            ocho 3546

             

            Both the Translate button here (French to English) and Google Translate are having problems with what you wrote in French.

            Could you please write again in English or with another description in French.

             

            I am understanding that you have Premiere Elements 12. What computer operating system is your Premiere Elements 12 running on?

             

            Are you having problems opening the program from the desktop icon? Or, are you having problems opening a pre-existing project? Can you open a new project? What errors messages, if any, are associated with your Premiere Elements problems.

             

            Please give as much detail as possible.

             

            Thank you.

             

            ATR

            • 3. Re: adobe premiere elements 12 probleme douverture du programme
              A.T. Romano Level 7

              ocho 3546

               

              Thank you for posting a re-written thread since this one that we are in now was difficult to understand.

               

              Your new thread can be found

              http://forums.adobe.com/thread/1462947?tstart=0

               

              I am suggesting that we continue in the other thread, not the one that we are in now.

               

              Thank you.

               

              ATR

              • 4. Re: adobe premiere elements 12 probleme douverture du programme
                ocho 3546 Level 1

                J'ai une carte graphique très  récente pc neuf Monté par non électronicien DOI-je faire une Mise à jour des Pilotes

                Intel (R) HD Graphics 4600

                • 5. Re: adobe premiere elements 12 probleme douverture du programme
                  A.T. Romano Level 7

                  ocho3546

                   

                  Thank you for the reply.

                   

                  From what you have written so far, I am understanding you are having a problem opening the program. It is not clear whether you are saying opening the program or opening a project.

                   

                  Let us proceed with the program not opening (launching).

                   

                  a. You say that you have latest driver for the HD Graphics 4600. Please make sure that the drive update information is from the web site of the manufacturer of the card, not just from Device Manager/Display Adapters/your card and the Driver Tab. If the card is up to date, then try to delete the BadDrivers.txt file. If you are using Windows 7, 8, or 8.1 64 bit computer, then the BadDrivers.txt file is found

                  Local Disk C

                  Program Data

                  Adobe

                  Premiere Elements

                  and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. The Premiere Elements Folder contains folders as well as the BadDrivers.txt file. You want only the BadDrivers.txt file within the Premiere Elements Folder and not anything in the folders in that same Premiere Elements Folder. A new BadDrivers.txt file will be generated when you open a Premiere Elements project and the problem hopefully will be gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

                   

                  b. Be sure to be working Run As Administrator and from a User Account with Administrative Privileges.

                   

                  c. What antivirus program does your computer use? Please determine if the program exists with and without the antivirus program disabled.

                   

                  d. Be sure to have the latest version of QuickTime installed on your computer.

                   

                  e. If the above has not solved the problem, then let us delete the Adobe Premiere Elements Prefs file. The path in Windows 7, 8, or 8.1 64 bit is

                  Local Disk C

                  Users

                  Owner

                  AppData

                  Roaming

                  Adobe

                  Premiere Elements

                  12.0

                  and, in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work then you delete the whole 12.0 Folder in which it exists.

                   

                  f. Do the uninstall, ccleaner run through, reinstall with antivirus and firewalls turned off.

                  CCleaner - PC Optimization and Cleaning - Free Download

                   

                  The translations are not good and the details limited so I am including a lot of troubleshooting possibilities to cover a lot of ground.

                   

                  Other avenues that might be involved

                  ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

                  ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)

                   

                  Please review and consider.

                   

                  Thank you.

                   

                  ATR