Got a load of InDesign, Photoshop and Illustrator files from a co worker in Australia. We are both on Creative Cloud but his files are from a newer version and I can't open them. I've updated to the latest version here in the UK. Is the UK behind Australia for updates does anyone know?
There is no difference in updates across the globe. most likely your own CC install is simply busted and never properly updated to the latest versions. Without knowing the exact version numbers from the About screens nobdoy can be sure, though. Well, eitehr way, run the cleaner tool and reinstall.