1 Reply Latest reply on Apr 30, 2014 11:48 AM by John T Smith

    Error Importing Video Frames to Layers in Photoshop CC


      I'm trying to import video frames to layers in Photoshop CC, the most recent edition. I'm using a Mac OS X Maverick version 10.9.2.


      The video I'm working with is a .mov file with the following codecs: Timecode, Linear PCM, CEA 708, Apple ProRes 422 (HQ).


      When I import frames to layers, the window is black. *Note: The audio works here, picture does not appear.

      Screen Shot 2014-04-30 at 1.26.10 PM.png

      When I select OK, the layers are transparent.

      Screen Shot 2014-04-30 at 1.26.50 PM.png

      This issue is specific to Photoshop CC. I tested the same .mov file with the same codecs in the most recent edition of Photoshop CS6, and import video frames to layers worked successfully.

      Screen Shot 2014-04-30 at 1.35.16 PM.png

      Screen Shot 2014-04-30 at 1.36.29 PM.png


      I also tested the same .mov file using another user's computer and their edition of Photoshop CC, and experienced the same issue - black screen, transparent frames.


      This leads me to believe it is an issue specific to the Photoshop CC software.


      Is there a fix for this, or do you have recommendations on ways to convert the .mov file so it's viewable in Photoshop CC?


      Thank you for your help.