1 Reply Latest reply on Apr 30, 2014 11:25 AM by Rajashree Bhattacharya

    Download Error

    metallipaul

      I'm trying to update Photoshop CC and Bridge and I keep getting the message "update failed.Download error(49)"

      Any suggestions?

        • 1. Re: Download Error
          Rajashree Bhattacharya Adobe Employee

          To resolve the any update issue with cretive cloud applicaitons , perform the steps mentioned below

           

           

          • Windows OS

            C:\Program Files (x86)\Common Files\Adobe  ........... remove AAMUpdaterInventory and AAMUpdater file (if available )C:\Users\[user name]\AppData\Local\Adobe    .... remove AAMUpdater file    

          • Mac OS X


             Application "Roaming Data Folder"     /Users/[User Name]/Library/Applicaiton Support /Adobe.....  removeAAMUpdater file    Application "local cached data folder"      /Users/[User Name]/Library/Applicaiton Support /Adobe       ........... remove AAMUpdaterInventory and AAMUpdater file (if available )

          • Un install Adobe Creative Cloud

                Windows           Control Panel\All Control Panel Items\Programs and Features  ...... Uninstall adobe creative cloud     MAC           Applicaiton  > Adobe Creative Cloud > uninstall Adobe creative cloud 

          • Install creative cloud again from Creative.adobe.com

           

                 https://creative.adobe.com/

           

                 Sign in to creative cloud  , update issue will be resolved

           

          Refer to http://forums.adobe.com/message/5557124#5557124

           

          Regards

           

          Rajshree