1 Reply Latest reply on Apr 30, 2014 3:58 PM by John T Smith

    CC installed, PS upgrade fails on error DW040

    Juha Puumalainen

      Hi there,

       

      Running OSX 10.9.2.

       

      CC upgrades have previously worked. Purchased a new laptop about 4 months ago and on which I purchased CC subscription.

       

      Got a CC notification that there's PS CS6 upgrade. Follow the instructions on normal app upgrade and then upgrade process fails

      at about 70% with the following error:

       

       

      ERROR: DW040: The product "{7F311193-9368-453B-989F-939FEBF374CC}" is not installed. Cannot proceed with the uninstall

       

       

      Please search the above error/warning string(s) to find when the error occurred.

      These errors resulted in installer Exit Code mentioned below.

      -------------------------------------------------------------------------------------

      Exit Code: 33 - The product is not installed, cannot uninstall.

      Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

       

      Obviously, no idea what product CC's upgrade process is complaining about.

      Can someone please assist on this.

       

      Thanks very much!

       

      Juha