14 Replies Latest reply on May 8, 2014 3:14 AM by marieps

    This extension cannot be installed, it requires Photoshop version 13.0 or greater

    leonheart34 Level 1

      Please help! I'm trying to install a .zxp, it's failing. Reinstalling Photoshop or uninstalling both versions and just installing one has not helped at all, so it doesn't seem to be bc there are 2 versions installed.

       

      1) Running OS X Mavericks 10.9.2

      2) Have Photoshop CS6 and CC Installed, have updated absolutely everything to this point.

      3) Installs fine under Extension Manager CS6

      4) Won't install under Extension Manager CC

      5) Ran BridgeTalk.__diagnostics__; here is the output:

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

                Info:

                          Name = estoolkit-4.0

                          Status = PUMPING

                          Group = cs

                          Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                          Version = 2.0

                          Build = ES 4.5.5

                          Next serial number = 40

                          Logging: = OFF

                          Now = 08:28:11

       

                          Messages:

                                    Message Version = 2.05

                                    Authentication = ON

                                    Digest = ON

       

                Thread: estoolkit-4.0#thread

                          Avg. pump interval = 45ms

                          Last pump = 46ms ago

       

                          Ping: 7

       

                                    ECHO_REQUEST: ECHO_RESPONSE

                                              Timeout = undefined

                                              Handler = undefined

       

                                    STATUS: PUMPING

                                              Timeout = undefined

                                              Handler = undefined

       

                                    MAIN: MAIN

                                              Timeout = undefined

                                              Handler = installed

       

                                    LAUNCHED: LAUNCHED

                                              Timeout = undefined

                                              Handler = installed

       

                                    DIAGNOSTICS: DIAGNOSTICS

                                              Timeout = undefined

                                              Handler = installed

       

                                    INFO: INFO

                                              Timeout = undefined

                                              Handler = installed

       

                                    SETUPTIME: thread=1ms, left=50ms

                                              Timeout = undefined

                                              Handler = undefined

       

                Instances: 3

       

                          estoolkit-4.0#dbg:

       

                                              msg[08:28:11]: 00000035

                                                        @BT>Version = 2.05

                                                        Target = estoolkit-4.0#dbg

                                                        Sender = estoolkit-4.0#dbg

                                                        Sender-ID = localhost:mac6648

                                                        Timeout = 08:28:12

                                                        Type = Ignore

                                                        Response-Request = Timeout

                                                        Headers = (no headers)

                                                        Timestamp = 08:28:11

                                                        Serial-Number = 35

                                                        Received = undefined

                                                        Result = undefined

                                                        Error = undefined

                                                        Body = (empty)

       

                                    Incoming: 1

       

                                    Outgoing: 0

       

                                    Handler: 9

                                              ExtendScript = for all messages

                                              Error = for only msg #25

                                              Error = for only msg #27

                                              Error = for only msg #31

                                              Result = for only msg #35

                                              Error = for only msg #35

                                              Timeout = for only msg #35

                                              Result = for only msg #37

                                              Error = for only msg #37

       

                          estoolkit-4.0#estk:

       

                                              msg[08:28:11]: 00000037

                                                        @BT>Version = 2.05

                                                        Target = estoolkit-4.0#estk

                                                        Sender = estoolkit-4.0#dbg

                                                        Sender-ID = localhost:mac6648

                                                        Timeout = 08:38:11

                                                        Type = Debug

                                                        Response-Request = Result Error

                                                        Headers = (no headers)

                                                        Timestamp = 08:28:11

                                                        Serial-Number = 37

                                                        Received = undefined

                                                        Result = undefined

                                                        Error = undefined

       

                                                        Body: 107 bytes

                                                                  Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

                                    Incoming: 1

       

                                    Outgoing: 0

       

                                    Handler: 1

                                              ExtendScript = for all messages

       

                          estoolkit-4.0: (main)

       

                                    Incoming: 0

       

                                    Outgoing: 0

       

                                    Handler: 1

                                              ExtendScript = for all messages

       

                Targets: 22

                          Connector = PCD

       

                          Installed: 0

       

                          Running: 0

       

                                    aftereffects-11.0:

                                              Group = cs

                                              Path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app

                                              Display Name = Adobe After Effects CS6

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.AfterEffects

                                              Status = (not running)

                                              ExeName = Adobe After Effects CS6.app

       

                                    aftereffects-12.0:

                                              Group = cs

                                              Path = /Applications/Adobe After Effects CC/Adobe After Effects CC.app

                                              Display Name = Adobe After Effects CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.AfterEffects

                                              Status = (not running)

                                              ExeName = Adobe After Effects CC.app

       

                                    ame-6.0:

                                              Group = cs

                                              Path = /Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app

                                              Display Name = Adobe Media Encoder

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.ame.application

                                              Status = (not running)

                                              ExeName = Adobe Media Encoder CS6.app

       

                                    ame-7.0:

                                              Group = cs

                                              Path = /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app

                                              Display Name = Adobe Media Encoder

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.ame.application

                                              Status = (not running)

                                              ExeName = Adobe Media Encoder CC.app

       

                                    audition-6.0:

                                              Group = cs

                                              Path = /Applications/Adobe Audition CC/Adobe Audition CC.app

                                              Display Name = Adobe Audition CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.Audition.6.0

                                              Status = (not running)

                                              ExeName = Adobe Audition CC.app

       

                                    bridge-5.064:

                                              Group = cs

                                              Path = /Applications/Adobe Bridge CS6/Adobe Bridge CS6.app

                                              Display Name = Bridge CS6

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.bridge5

                                              Status = (not running)

                                              ExeName = Adobe Bridge CS6.app

       

                                    bridge-6.064:

                                              Group = cs

                                              Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app

                                              Display Name = Bridge CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.bridge6

                                              Status = (not running)

                                              ExeName = Adobe Bridge CC.app

       

                                    dreamweaver-13.0:

                                              Group = cs

                                              Path = /Applications/Adobe Dreamweaver CC/Adobe Dreamweaver CC.app

                                              Display Name = Adobe Dreamweaver CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              BundleID = com.adobe.dreamweaver-13.0

                                              Status = (not running)

                                              ExeName = Adobe Dreamweaver CC.app

       

                                    estoolkit-3.8:

                                              Group = cs

                                              Path = /Applications/Utilities/Adobe Utilities-CS6.localized/ExtendScript Toolkit CS6/ExtendScript Toolkit.app

                                              Display Name = ExtendScript Toolkit CS6

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              Status = (not running)

                                              ExeName = ExtendScript Toolkit.app

       

                                    estoolkit-4.0: PUMPING

                                              Group = cs

                                              Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                              Display Name = ExtendScript Toolkit CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              Status = PUMPING

       

                                              Info:

                                                        Group = cs

                                                        Version = 2.0

                                                        Build = ES 4.5.5

                                                        Next serial number = 52

                                                        Logging: = OFF

                                                        Now = 08:28:11

       

                                                        Messages:

                                                                  Message Version = 2.05

                                                                  Authentication = ON

                                                                  Digest = ON

       

                                              Thread: estoolkit-4.0#thread

                                                        Avg. pump interval = 45ms

                                                        Last pump = 249ms ago

       

                                                        Ping: 7

       

                                                                  ECHO_REQUEST: ECHO_RESPONSE

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  STATUS: PUMPING

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  MAIN: MAIN

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  LAUNCHED: LAUNCHED

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  DIAGNOSTICS: DIAGNOSTICS

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  INFO: INFO

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  SETUPTIME: thread=1ms, left=50ms

                                                                            Timeout = undefined

                                                                            Handler = undefined

                                              ExeName = ExtendScript Toolkit.app

       

                                    exman-6.0:

                                              Group = cs

                                              Path = /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app

                                              Display Name = Adobe Extension Manager CS6

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              BundleID = com.adobe.exman

                                              Status = (not running)

                                              ExeName = Adobe Extension Manager CS6.app

       

                                    exman-7.0:

                                              Group = cs

                                              Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

                                              Display Name = Adobe Extension Manager CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              BundleID = com.adobe.exman

                                              Status = (not running)

                                              ExeName = Adobe Extension Manager CC.app

       

                                    flash-13.0:

                                              Group = cs

                                              Path = /Applications/Adobe Flash CC/Adobe Flash CC.app

                                              Display Name = Adobe Flash Professional CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              BundleID = com.adobe.flash

                                              Status = (not running)

                                              ExeName = Adobe Flash CC.app

       

                                    flashbuilder-4.5:

                                              Group = cs

                                              Path = /Applications/Adobe Flash Builder 4.7/Adobe Flash Builder 4.7.app

                                              Display Name = Adobe Flash Builder 4.7

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              Status = (not running)

                                              ExeName = Adobe Flash Builder 4.7.app

       

                                    illustrator-17.064:

                                              Group = cs

                                              Path = /Applications/Adobe Illustrator CC/Adobe Illustrator.app

                                              Display Name = Adobe Illustrator CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.illustrator

                                              Status = (not running)

                                              ExeName = Adobe Illustrator.app

       

                                    incopy-9.064:

                                              Path = /Applications/Adobe InCopy CC/Adobe InCopy CC.app

                                              Display Name = Adobe InCopy CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.InCopy

                                              Status = (not running)

                                              ExeName = Adobe InCopy CC.app

       

                                    indesign-9.064:

                                              Path = /Applications/Adobe InDesign CC/Adobe InDesign CC.app

                                              Display Name = Adobe InDesign CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.InDesign

                                              Status = (not running)

                                              ExeName = Adobe InDesign CC.app

       

                                    photoshop-60.032:

                                              Group = cs

                                              Path = /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app

                                              Display Name = Adobe Photoshop CS6

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.Photoshop

                                              Status = (not running)

                                              ExeName = Adobe Photoshop CS6.app

       

                                    photoshop-70.032:

                                              Group = cs

                                              Path = /Volumes/DSGM/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app

                                              Display Name = Adobe Photoshop CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.Photoshop

                                              Status = (not running)

                                              ExeName = Adobe Photoshop CC.app

       

                                    premierepro-7.0:

                                              Group = cs

                                              Path = /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app

                                              Display Name = Adobe Premiere Pro CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              Status = (not running)

                                              ExeName = Adobe Premiere Pro CC.app

       

                                    switchboard-2.0:

                                              Group = cs

                                              Path = /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app

                                              Display Name = SwitchBoard 2.0

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              Status = (not running)

                                              ExeName = SwitchBoard.app

       

                                    switchboard-3.064:

                                              Group = cs

                                              Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app/Contents/MacOS/SwitchBoard.app

                                              Display Name = SwitchBoard 3.0

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              Status = (not running)

                                              ExeName = SwitchBoard.app

       

                          Installed: 21

       

                          Running: 1

       

                          Groups: 139

       

                                    cs3:

                                              acrobat-8.0

                                              aftereffects-8.0

                                              soundbooth-1.0

                                              bridge-2.0

                                              contribute-4.5

                                              devicecentral-1.0

                                              dreamweaver-9.0

                                              encore-3.0

                                              estoolkit-2.0

                                              fireworks-9.0

                                              flash-9.0

                                              illustrator-13.0

                                              indesign-5.0

                                              indesignserver-5.0

                                              incopy-5.0

                                              photoshop-10.0

                                              premiere-3.0

                                              stockphotos-1.5

                                              audition-3.0

       

                                    cs4:

                                              acrobat-9.0

                                              aftereffects-9.0

                                              soundbooth-2.0

                                              bridge-3.0

                                              contribute-5.0

                                              devicecentral-2.0

                                              dreamweaver-10.0

                                              encore-4.0

                                              estoolkit-3.0

                                              fireworks-10.0

                                              flash-10.0

                                              illustrator-14.0

                                              indesign-6.0

                                              indesignserver-6.0

                                              incopy-6.0

                                              photoshop-11.*

                                              premierepro-4.0

                                              audition-4.0

                                              ame-1.0

                                              exman-2.0

       

                                    cs5:

                                              acrobat-9.0

                                              aftereffects-10.0

                                              soundbooth-3.0

                                              bridge-4.0

                                              contribute-6.0

                                              devicecentral-3.0

                                              dreamweaver-11.0

                                              encore-5.0

                                              estoolkit-3.5

                                              fireworks-11.0

                                              flash-11.0

                                              illustrator-15.0

                                              indesign-7.0

                                              indesignserver-7.0

                                              incopy-7.0

                                              photoshop-12.*

                                              premierepro-5.0

                                              audition-5.0

                                              ame-2.0

                                              exman-3.0

                                              flashbuilder-4.0

                                              flashcatalyst-1.0

       

                                    ts1:

                                              captivate3-en_us

                                              captivate3-fr_fr

                                              captivate3-it_it

                                              captivate3-ja_jp

                                              captivate3-es_es

                                              captivate3-de_de

       

                                    ts2:

                                              captivate-4.0

       

                                    el2:

                                              captivate-5.0

       

                                    as1:

                                              acrobat-10.0

       

                                    ts3:

                                              robohelp-9.0

                                              framemaker-10.0

       

                                    cs55:

                                              aftereffects-10.5

                                              audition-4.0

                                              bridge-4.1

                                              contribute-6.1

                                              devicecentral-3.5

                                              dreamweaver-11.5

                                              encore-5.1

                                              estoolkit-3.6

                                              fireworks-11.1

                                              flash-11.5

                                              illustrator-15.1

                                              indesign-7.5

                                              indesignserver-7.5

                                              incopy-7.5

                                              photoshop-55.*

                                              premierepro-5.5

                                              ame-2.5

                                              exman-5.5

                                              flashbuilder-4.5

                                              flashcatalyst-1.5

                                              switchboard-2.0

       

                                    el25:

                                              captivate-5.5

       

                                    cs60:

                                              aftereffects-11.0

                                              audition-5.0

                                              bridge-5.*

                                              contribute-6.88

                                              devicecentral-4.0

                                              dreamweaver-12.0

                                              encore-6.0

                                              estoolkit-3.8

                                              fireworks-12.0

                                              flash-12.0

                                              illustrator-16.*

                                              indesign-8.0

                                              indesignserver-8.0

                                              incopy-8.0

                                              photoshop-60.*

                                              premierepro-6.0

                                              ame-6.0

                                              exman-6.0

                                              flashbuilder-4.52

                                              switchboard-2.0

                                              prelude-1.0

                                              speedgrade-6.0

       

                                    el60:

                                              captivate-60.*

       

                                    ts4:

                                              robohelp-10.0

                                              framemaker-11.0

       

                                    cs70:

                                              audition-6.0

                                              bridge-6.*

                                              dreamweaver-13.0

                                              encore-7.0

                                              fireworks-13.0

                                              flash-13.0

                                              illustrator-17.*

                                              indesign-9.0

                                              indesignserver-9.0

                                              incopy-9.0

                                              photoshop-70.*

                                              premierepro-7.0

                                              ame-7.0

                                              exman-7.0

                                              flashbuilder-5.0

                                              prelude-2.0

                                              estoolkit-4.0

                                              aftereffects-12.0

       

                                    el70:

                                              captivate-70.*

       

                                    cs70:

                                              switchboard-3.*

      ----------------------

        • 1. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
          Carl Sun Level 4

          According to the output, Photoshop CC is installed at “/Volumes/DSGM/Applications /”, but other applications are installed at “/Applications/”. Is the location for PS CC correct? I suspect the actual installation location for PS CC is also “/Applications/”. If it is true, Extension Manager CC will not list PS CC in the product panel because it can’t find PS CC in “/Volumes/DSGM/Applications /”.

          • 2. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
            leonheart34 Level 1

            Thank you Carl,

             

            So, this may get a little more complicated. When I first got this computer, I set it up exactly how I wanted it, then I used Carbon Copy Cloner to create an exact copy. That is what DSGM (my initials, the Golden Master just so I know it's the very beginning) is, a partition on a separate, disconnected SSD. The exact copy is held within a sparse bundle.

             

            You're correct though, Photoshop CC is installed in my /Applications/ folder. Extension Manager does list Photoshop in the applications list though, it just won't install it. However, even in that list the Photoshop icon is curiously missing. So I still suspect it is looking for the DSGM image.

             

            Is there any way to "redirect" extension manager to the correct photoshop location? Uninstalling CC and reinstalling didn't seem to do the trick. Can it be manually told where to look?

             

            Thank you!

             

            Sent from my iPhone

            • 3. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
              Carl Sun Level 4

              Please open "/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Resources/AMT/application.xml” and check whether all paths in this file are correct. If you find any incorrect path, modify it and save this file. Then startup Extension Manager to see if it helps.

              • 4. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                leonheart34 Level 1

                Hi Carl,

                 

                Thank you again for the response. I reloaded the wrong page during the weekend forum upgrades so I didn't see this. The path seems to be correct in the XML file, but I've put what I believe to be the relevant portion here for your inspection (bc I've missed stuff before)

                 

                Here's what seems to be the relevant part of the XML file:

                 

                 

                <Payload adobeCode="{AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016}">
                <Data key="AMTConfigPath">/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Resources/AMT/application.xml</Data>
                <Data key="BridgeTalkCode">/adobe/bridgetalk/photoshop-70.032</Data>
                <Data key="DefaultDriverPayload">{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}</Data>
                <Data key="InstallDate">1391393004</Data>
                <Data key="LicensingCode">Photoshop-CS7-Mac-GM</Data>
                <Data key="defaultAdobeCode">Photoshop-Installer-AdobeCode</Data>
                <Data key="driverAMTConfigPath">/Library/Application Support/Adobe/Adobe Photoshop CC/AMT_Driver/application.xml</Data>
                <Data key="driverLEID">Photoshop-CS7-Mac-GM</Data>
                <Data key="installedLanguages">en_US</Data>
                </Payload>

                 

                Also, I plugged in the DSGM version (just to see if there was a difference):

                 

                <Other adobeCode="Photoshop-CS7-Mac-GM">
                <Data key="EPIC_APP">Adobe Photoshop CC</Data>
                <Data key="EPIC_APP_330">Adobe Photoshop CC</Data>
                <Data key="EPIC_APP_45">Adobe Photoshop CC</Data>
                <Data key="ExpirationDate"></Data>
                <Data key="NTL_WO_SN"></Data>
                <Data key="PayloadCode">{AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016}</Data>
                <Data key="TrialSerialNumber">91199707480370*********</Data>
                </Other>

                 

                <Payload adobeCode="{AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016}">
                <Data key="AMTConfigPath">/Volumes/DSGM/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Resources/AMT/application.xml</Data>
                <Data key="BridgeTalkCode">/adobe/bridgetalk/photoshop-70.032</Data>
                <Data key="DefaultDriverPayload">{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}</Data>
                <Data key="InstallDate">1391393004</Data>
                <Data key="LicensingCode">Photoshop-CS7-Mac-GM</Data>
                <Data key="defaultAdobeCode">Photoshop-Installer-AdobeCode</Data>
                <Data key="driverAMTConfigPath">/Library/Application Support/Adobe/Adobe Photoshop CC/AMT_Driver/application.xml</Data>
                <Data key="driverLEID">Photoshop-CS7-Mac-GM</Data>
                <Data key="installedLanguages">en_US</Data>
                </Payload>

                 

                The only difference I noticed was the install path key:

                 

                <Data key="AMTConfigPath">/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Resources/AMT/application.xml</Data>

                 

                versus

                 

                <Data key="AMTConfigPath">/Volumes/DSGM/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Resources/AMT/application.xml</Data>

                 

                I also changed the DSGM version by removing /Volumes/DSGM/ from the path and saving it. Then I launched Extension Manager CC, but it still returned the same error message. So, I set it back.

                 

                Thanks again Carl! I really appreciate the help!

                • 5. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                  leonheart34 Level 1

                  Carl,

                   

                  I believe I've narrowed down the culprit to 1 entry in the PCD.db file. I see where there is a single reference to /Volumes/DSGM/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app (where the wrong photoshop install is located)

                   

                  My question is, is their anyway to edit the PCD.db? Bc I'm thinking that will more or less solve this. Extension Manager CC should read that file, get the new path and be good to go...or at least that's what I'm hoping.

                   

                  Thank you!

                  • 6. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                    leonheart34 Level 1

                    Sorry to reply again Carl, but I just wanted to say thank you again and that I've resolved the issue.

                     

                    Brief synopsis:

                     

                    1) PCD.db is the issue. In this case. Download a free sqlite editor like SQLiteStudio, open PCD.db navigate to "Tables > domain_data".

                     

                    2) Choose the "data" view tab. Search for your app...in this case 'photoshop'.

                     

                    3) In my case, the entry is row 139, but in any case the key "ATMConfigPath" for your app should be what you're looking for. The value of that key contains your install path.

                     

                    4) This is where the real issue comes in. The file is completely and totally un-editable no matter who you give permissions to on mac OS X. It's basically always locked even when you kill all apps and Adobe related processes. Windows will ignore Mac permissions.

                     

                    5) Make 2 copies of your PCD.db, place one somewhere safe. Place the other somewhere accessible...like your Desktop.

                     

                    6) Run VirtualBox, Parallels, VMWare Fusion or your virtualization software of choice.

                     

                    7) Download the same tool, SQLiteStudio, and open the PCD.db copy on your Desktop. Navigate back to that same key for your affected product.

                     

                    8) Change the install path and commit the changes. Don't edit anything else. Close SQLiteStudio.

                     

                    9) Overwrite your old PCD.db with your shiny newly edited (via virtualization) PCD.DB. It will require your admin password.

                     

                    10) Uninstall Adobe Extension Manager CC.

                     

                    11) Restart (just in case...I didn't have to do this).

                     

                    12) Reinstall Adobe Extension Manager CC via Creative Cloud App.

                     

                    13) Run BridgeTalk.__diagnostics__; to confirm that your path has changed. (This is run in the ExtendScript Toolkit).

                     

                    14) Extension Manager should now show the icon of your affected app instead of the little diagonal arrow icon (like it found your app this time).

                     

                    15) Try to install your extension.

                     

                    16) Enjoy your newly installed extension and your repaired path to your app.

                     

                    WHAT THIS BREAKS:

                     

                    Maybe nothing substantial. As far as I can tell, this only breaks the original permissions on the PCD.DB. I was unable to add "System" user or "wheel" user (which I don't recall being on there in the first place).

                     

                    WHAT THIS FIXES:

                     

                    Your ability to install extensions for the app that was returning the error "this extension cannot be installed it requires photoshop 13.0 or greater" (or whatever your app is) in certain cases.

                    • 7. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                      Carl Sun Level 4

                      It's a SQLite database file. There are several free SQLite database editors. For example, you can find Liya in the App Store. Please also check "/Library/Application Support/Adobe/caps/pdb.db". Extension Manager gets product info from this file via CAPS library.

                      • 8. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                        leonheart34 Level 1

                        Is there any way to unlock the PCD.db file without having to bring it into a different OS? I couldn't find a way, but I'm not familiar with the inner-workings of CS/CC. I tried giving my user (an admin), and "Everyone" read and write rights, and tried chmod'ding it to 777, but to no avail, the file remained locked. Finding a way to ignore the permissions via a different OS was the only thing that definitively worked for me, but I'd love to know a native OS way if one is available.

                        • 9. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                          Carl Sun Level 4

                          I don't know. This file is not intended to be edited externally.

                          • 10. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                            marieps Level 1

                            Hallo,

                            I am having exactly the the same problem, the extension manager thinks my Photoshop CS6 is on an old HD, I have detached. CS6 is on an new HD, runs fine there but the extension manager is not finding it.  

                             

                            Where do I find this pcd.db file?

                             

                            And is there really no other solution for this problem?

                            • 11. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                              Carl Sun Level 4

                              On Mac, it is located at "/Library/Application Support/Adobe/Adobe PCD/pcd.db". On 64-bit Windows, it is "C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\pcd.db".

                              • 12. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                                marieps Level 1

                                Thanks!

                                But this is to complicated for me! I can't go to a different OS. I urgently need another solution.

                                Any other ideas?

                                • 14. Re: This extension cannot be installed, it requires Photoshop version 13.0 or greater
                                  marieps Level 1

                                  Thank you!

                                  Uninstalling and reinstalling helped! Extension Manager works ok now.