I successfully used Adobe Photoshop and Premiere Pro on my laptop (which uses Windows 8) for a full year. Creative Cloud version. While it wasn't ideal, and some day I will switch to a Mac, I was able to get the job done. Two months ago, Premiere Pro stopped working. It crashed every time I opened it. I removed it from my computer and re-downloaded it - no improvement. Photoshop then started to get REALLY slow, I did the same process (removed and redownloaded), and no improvement. Last week, it started crashing every time. So now, I'm paying $50/mo for software I cannot use. At all. I can't even crop a photo. Can someone please help me figure out why this is happening and what I can do to fix it - or even to figure out how to go about diagnosing the problem? Everything else on my laptop is working just fine as far as I can tell. No crashes unless I try to open my Adobe programs.
Photoshop and Premiere Pro have STRONG ties to the graphics adapter and driver, and Windows Updates have a LONG history of breaking drivers
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-link to why http://forums.adobe.com/message/4685328
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575