1 Reply Latest reply on May 1, 2014 8:29 AM by John T Smith

    My Adobe CC apps no longer work at all (Windows 8) - they just crash


      I successfully used Adobe Photoshop and Premiere Pro on my laptop (which uses Windows 8) for a full year. Creative Cloud version. While it wasn't ideal, and some day I will switch to a Mac, I was able to get the job done. Two months ago, Premiere Pro stopped working. It crashed every time I opened it. I removed it from my computer and re-downloaded it - no improvement. Photoshop then started to get REALLY slow, I did the same process (removed and redownloaded), and no improvement. Last week, it started crashing every time. So now, I'm paying $50/mo for software I cannot use. At all. I can't even crop a photo. Can someone please help me figure out why this is happening and what I can do to fix it - or even to figure out how to go about diagnosing the problem? Everything else on my laptop is working just fine as far as I can tell. No crashes unless I try to open my Adobe programs.