11 Replies Latest reply on Aug 4, 2014 12:23 PM by vickyvoo

    InDesign CC crash when clicking and dragging

    WildGiller

      I've had a really huge issue the last two days with InDesign CC. Every file I open, or, new file I create, it crashes the program immediately when I attempt to click and drag -anything-

       

      I am able to use the type tool, access all the drop down menus and so forth. The program launches, it allowed me to double click to select type and then copy / paste it. (Thank god since I spent an hour typing it...)

       

      However, If I try to move anything, text frame, object, empty frame, etc, instant crash.

       

      I tried to take the steps to clear the preferences and recovery items, as is listed as a fix for these kinds of crashes. I went so far as to remove the related folders entirely. This worked. For about five minutes. Then it was right back to crashing went I tried to nudge anything.

       

      I actually just totally uninstalled InDesign CC and reinstalled it fresh, it's still happening.

       

      I am running on MacBook Pro, Mid 2012

      2.9 GHz Intel Core i7

      OS X 10.9.2 Maverick

      8 GB 1600 MHz DDR3

      Intel HD Graphics 4000 1024 MB

       

      Suggestions, would be really appreciated =(

        • 1. Re: InDesign CC crash when clicking and dragging
          Peter Spier Most Valuable Participant (Moderator)

          Waht's been change onthe system in last few days? Updated drivers?

           

          Have you tried trashing the prefs? See Replace Your Preferences

          • 2. Re: InDesign CC crash when clicking and dragging
            WildGiller Level 1

            I have tried trashing the prefs. Nothing has changed in the last few days on my OS. No drivers or updates have been installed.

             

            It appears Illustrator CC is experiencing the exact same crash issue as InDesign is as well. Both crash whenever I attempt to click or drag anything whatsoever, new files and previously saved ones.

             

            I attempted to uninstall and reinstall, using the adobe clean sweep as was recommended in another forum, that has not solved the issue.

             

            Are there any other causes which I might be overlooking?

            • 3. Re: InDesign CC crash when clicking and dragging
              Peter Spier Most Valuable Participant (Moderator)

              If you have a crash report, post it on Pastebin.com (NOT HERE) and provide a link to it here. No promises, but there may be a clue in the report.

              • 5. Re: InDesign CC crash when clicking and dragging
                Peter Spier Most Valuable Participant (Moderator)

                I don't see a smoking gun. It's apple code in both crashes that is actually crashing, but that doesn't necessarily mean it isn't triggered by something in the Adobe code. Make sure your mouse and video drivers are up to date.

                • 6. Re: InDesign CC crash when clicking and dragging
                  WildGiller Level 1

                  Could it have to do with a wireless mouse? I've read somewhere that external/wireless mouse drivers or even the type of mouse itself possibly could cause this kind of issue.

                  • 7. Re: InDesign CC crash when clicking and dragging
                    Peter Spier Most Valuable Participant (Moderator)

                    I suppose that's possible. I know there were some issues of some sort on Mac with Wacom drivers (I'm a Windows users, so I don't pay as much attention to Mac problems).

                    • 8. Re: InDesign CC crash when clicking and dragging
                      WildGiller Level 1

                      I've used my Wacom tablet without any issue, but I have started using a new wireless mouse in the last few weeks. I'll stop using it and see if it resolves. Thank you!

                      • 9. Re: InDesign CC crash when clicking and dragging
                        tinadejarld

                        This just started happening to me today also!! InDesign and Illustrator CC. Tried going back to InDesign CS6 and it doesn't crash, but it doesn't move the object either. It stays selected and just sits there.

                         

                        I tried trashing InDesign Defaults and InDesign Saved Data. Did not help.

                         

                        This is killing my productivity!!!!!! Of course I am in the middle of a huge project.

                         

                        Any answers???

                        • 10. Re: InDesign CC crash when clicking and dragging
                          tinadejarld Level 1

                          Want to pass along some good news! This problem was solved for me by repairing permissions and restarting my Mac.

                           

                          The same behavior was happening in Illustrator and with both programs it happened with brand new files, so it's not damaged files.

                           

                          I hope this helps someone else!

                          • 11. Re: InDesign CC crash when clicking and dragging
                            vickyvoo

                            I think I know the solution to the problem (for me anyway)!

                             

                            I have been plagued by this CC problem for months with Illustrator, In Design and Photoshop. I even bought a new machine because of the stress it caused me, and not to mention the lost work hours!!!! But since buying the new machine and having it happen again, and again and again, I have ruled out all font, software, plugin conflicts - because there is nothing on my machine that was on the old one. All of my old files are on an external hard drive and I have had Illustrator CC crash several times with the hard drive ejected.  This is what leads me to think (in my case at least) that the machine/files/plugins are not the problem. Here's what has worked for me, and where I think my problem stems from:

                             

                            CC membership allows you to run the Adobe applications on 2 machines, in most people's cases that's home and office. I have two machines; one for work with one set of preferences that my CC account was made with, and another machine at home that is shared and has an entirely different set of preferences.

                            When an Illustrator file is left open on my work machine (the machine that the CC account was created on) with a long period of inactivity (e.g. over a weekend) Illustrator CC on my home machine crashes constantly (as soon as I try to move an object it crashes). As soon as Illustrator CC is closed down on my work machine, Illustrator CC on my home machine is then fine! And then both machines will the run Illustrator CC again simultaneously until the work machine is left for another long period of inactivity (a couple of days). Then, when it is, my home machine crashes again.

                             

                            I also noticed that each time Illustrator CC asked me to send a crash report from my home machine to Adobe it would pull the email from the preferences on my home machine, not the email that the CC account was made with (which is the email on my work machine). It could be that leaving Illustrator CC/any of the CC apps open and inactive for a couple of days causes some kind of 'time out' period on the account.

                            This could explain why Illustrator CC would work again on my home machine (briefly) when trashing the account preferences.


                            So to re-cap I have solved my seemingly inexplicable problem by making sure that Illustrator CC is not left open for long periods of inactivity (2 days seems to be the threshold) on one machine, if the account is being shared across two machines.


                            Please let me know if this A. makes sense and B. helps anyone.