Due to a security issue with my creditcard last year, I had to order a new one. While I was waiting for it to arrive, my CC subscription was blocked. I tried to cure this, following the directions on an email from Support, but then somehow I ended up with two CC subscriptions.
Adobe Support -in a chat session- agreed to cancel the duplicate subsciption. They explicitely confirmed the cancellation at the end of the chat session. I remember that when I checked my account afterwards, it looked OK at the time. However, I notice now that I still have two subsciptions, and that I continue to be charged twice.
What can I do to cancel the accidental duplicate subscription myself? Or who at Support can I ask to do it for me? Even if I manage to get one subscription cancelled, will I continue to be charged twice? For how long? Would it be safer to cancel both subscriptions now at the same time?
I would try a Chat session with Customer Support, the same as before and see what they say, this time.
Are these two subscriptions on different Adobe IDs or two on the same one?
They are on the same ID.
I'll try another chat session then. It's a pitty I haven't kept a record of the previous session.