Try Help / Updates in the Photo Editor part of PSE. If you are on an older OS then ACR 8.4 won’t be compatible. What OS are you using?
I'm now having the same issue. I may decide to just uninstall all of the adobe software and purchase something different. Very frustrating.
Sorry for your frustration.
Did you confirm that you have the latest build of Camera Raw in Photoshop Elements 12?
Please try @ssprengel's suggestion before giving up.
I'm having this same issue for Elements 11. It was working fine on my old computer for years using my D7100 but after I reinstalled it on a new laptop I can't get the correct camera raw update to allow me to open and edit the raw files. Any help is appreciated but this is so frustrating. I feel like adobe is intentionally doing stuff like this to force you to upgrade the software. I can't afford to go another day without being able to edit these photos for clients.
What camera do you have that has raw files that don’t work with your PSE11 and what version of Camera Raw do you have with PSE11 right now? Do a Help / About Plug-in / Camera Raw to find out.
The D7100 you mention has been supported since the latter upgrades of PSE10, so PSE11 should work with it out of the box.
If you mean you now have a D5300 like the original subject of this thread is about, then you will need to get PSE12 and upgrade it to at least ACR 8.3 which is the first ACR to handle D5300 files.
If you do have a D5300 or another camera that came out since the summer of 2013 that PSE11 doesn’t support, that you need PSE12 for, then download and run PSE12 for 30 days as a trial, and buy PSE13 when it comes out, so you’ll have another year’s worth of camera updates for what you pay instead of buying PSE12 a few weeks before it’s no longer being updated, anymore.
Of course Adobe is making people pay to get newer camera support. It’s like ordering a meal at a restaurant and then coming back the next day with your receipt and expecting to eat free forever because you paid once. Being hungry and needing to eat again is like getting a new camera that you need a newer version of software for. Adobe has to pay its employees with money they receive from new purchases and their pricing model for PSE is to upgrade it every year.
I have owned a D3200 and bought PSE10 for that originally then when I got a D7100 I paid for and upgraded to PSE11 and all was fine after I purchased the downloadable version from Amazon not the hard copy CD rom version of the software.
Recently I got another laptop so I uninstalled and deactivated it from that old computer per the adobe terms. So when I installed PSE11 on my new laptop I expect it to work with the same camera it's been working with all this time. It currently has camera raw 7.1 and the D7100 needs at least 7.4 to work.
The only difference now is that because a new version is currently available PSE12 that seems like it's becoming difficult to utilize the software that served it's purpose for the camera that I bought it for. This isn't the same thing as buying several new cameras and expecting to be able to update the camera raw version each and every time for the software to work properly.
I understand Adobe has to make money and pay it's employees but at least make the updates available to customers who buy a specific version of the software for one specific camera and to make it easier for them to install on new laptops when they purchase new computers aimed to help their workflows.
I was looking at the P7100 that needs ACR 6.5, not the D7100 which does need ACR 7.4. However, PSE11 should be updatable all the way to ACR 8.0 so you still should be ok without buying a new version if you can get the update to work.
What are you doing to update that is not working? Help / Updates… is what you’re supposed to be doing.
I did the update on PSE11 like it should be done and it said it's currently up to date but the camera raw isn't updating right. I even found the exe for camera raw 7.4 and it installed properly but it's still not reflecting it in the software. I don't know what else to do at this point. What is a number I can contact Adobe support directly or even chat with an agent?
The agents probably won’t help with obsolete software which PSE11 is. You get to them by going to the Contact Us page and specifying what product and what type of problem and then clicking Still Need Help at which point you should see a Chat button and a phone number, as long as Adobe provides those services for what you’ve specified as your product and problem.
What version do you see when you do Help / About Plug-ins / Camera Raw in the PSE11 Editor? Is it possible that you have the right version of ACR but the files are corrupted so it looks like you don’t? Using obsolete Nikon software can corrupt NEFs from newer cameras, but you can fix that corruption with a utility from here:
There should be a way to hand install the Camera Raw.8bi file using a procedure similar to the following adjusting the names of the files and locations for PSE11 and ACR 7.4. Without knowing what your EXE is, it’s hard to know if the procedure is reasonably compatible or not:
Here are direct download links to the ACR 7.4 setup.zip needed in the preceding instructions:
Photoshop Elements 12 since April and have had no problem with it whatsoever. When I made the purchase I went for the Elements 12 + Premiere Elements package, knowing that I was planning to create a video show for my children for a Christmas gift. When I tried to begin using Premiere Elements, the software would not open at all. I spent some time with online support via chat, and they had me uninstall Premiere Elements and run a clean up program. I've done that a couple of times now and Premiere Elements still doesn't work at all, and Elements 12 won't read my NEF files.
My OS is Windows 7 Professional.
I have two Nikon cameras. An old D70 and a new D5300.
Not sure about the Premier Elements issues, but for NEFs from a D5300, you need at least Camera Raw plug-in (ACR) version 8.3. PSE12 ships with ACR 8.1 so you need to do Help / Updates in the PSE Editor program to update to the newer version. If that doesn’t work check back in, here, with what happened when you tried the update. Since things aren’t functioning correctly on your computer, now, it’s possible that the update process also won’t quite work. What version of Windows or OSX are you running on your computer?
Also, to verify what version of Camera Raw you’re actually running, do Help / About Plug-ins / Camera Raw in the PSE Editor.
Windows 7 Professional - and I keep it updated automatically (just checked, no updates available).
When I am in Elements 12 /Help / About Plug-ins /
There is no Camera Raw plug-in showing. None at all. I have run the Help / Updates and it tells me I'm all up to date. I purchased and downloaded the programs directly from Adobe.
Where would I find a download for ACR 8.3?
Never mind. I found it and am installing it now. I'll let you know how it works. I really appreciate your help!!!!!
So if I understand all of this correctly, Elements 12 will not recognize NEF files from the Nikon D5300. In order to edit those files I will need to import them using another Windows, or another program, then use ACR 8.3 to convert the files to the DNG format before I can do anything with them, including indexing them, in Elements 12.
Is that correct?
PSE and Photoshop, itself, uses the ACR (Adobe Camera Raw) plug-in to read the raw (NEF) files. DNG only enters into the process if you cannot update ACR to a new enough version to understand your raw files and you have an older version of ACR installed.
In your situation, there should be a new enough ACR plug-in that works with PSE12 so you don’t have to use DNGs.
Since there isn’t any ACR plug-in listed, the normal way to fix this is to uninstall and reinstall PSE12. This will reset it back to ACR 8.1 and you should verify this is the situation before you try to update to a newer version of ACR.
I have the same problem:
Photoshop Elements 12 Version 12.1
Plug In Camera Raw 184.108.40.206
Still can't open my RAW-files!!!
The 5300 needs 8.3 and you have 8.5 so that is plenty new enough.
If this is not your first Nikon DSLR, then the problem is that you’ve used older Nikon software to transfer or view your NEFs from the new camera and that obsolete software corrupts the files, slightly, rendering them unreadable. Try opening an NEF directly from the memory card that you haven’t touched with any Nikon software.
You can reverse the corruption on the ones you’ve already transferred using this software:
Thank you, Ssprengel!
Indeed, that was the problem.
I can open the NEF's directly from the memory card.
Your advice has solved my problem.
It may work to uninstall all the older Nikon software and reinstall whatever newer versions Nikon supplies with your D5300 camera or you may need to avoid using Nikon software altogether.
I just bought a Nikon 5300 and shooting in RAW but unable to edit using Photoshop 12. Just downloaded the Camera Raw Package 8.7 and i am still getting the following error message.
"Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information."
Can you provide me with some guidance. Thanks.
If you are talking about Photoshop Elements 12, you cannot use Camera Raw 8.7 with it. PE 12 can use up to Camera Raw 8.5. But that should be sufficient for a D5300.
Thank you for that feedback. I will download that version and try it out. Thanks.
I can't read NEF files from my D5300 transferred to my Mac via Nikon Transfer. Unfortunately I used this software at my last trip, where I captured over 1000 pics of windsurfing competition. They all exist in JPGs form but NEFs are unreadable. Files produced today and dropped traditionally to the designated folder without any Nikon software are opened by my PS CC 2014 without any problems.
I tried Fix Corrupted Nikon NEF Images software recommended by you, but it stops at d5200 model. NEFs from my d5300 still can't be fixed. Do you know any newer soft to help with my d5300 corrupted NEFs ?
I would appreciate any help.
Thank you. Dymitr
Can you send me one of the files that doesn't work and one that does? If necessary I'll send them to the tool author and see what he says.
Upload the two NEFs to www.dropbox.com, and either post a public share link to them, here, or send the link to me at steve at sprengels dot com
From reading the tool author's forum, it appears you'll need a bunch of images from your camera saved in the camera's various bit and compression modes. See the first message, about supporting the D7100, here:
I'd like to see an example of a bad NEF file, first, to verify it doesn't work for me, either, and then you'll want to shoot a set for him with all those variations of bit-depth and compression, and either send them to his e-mail or to me and I'll forward them to him. When I say "send" I mean upload to dropbox.com and send a public share link as the files, themselves, are likely too large to send as e-mail attachments.
Here are corrupted files. Nikon d5300, 12 & 14 bit RAW (NEF), uploaded to my disc via Nikon Transfer, installed in October 2014, deleted today. Tests NEFs copied directly from the card (just dropped to my disc) open easily at PS CC 2014. Thank you.
I mean Nikon Transfer was from Oct 2014, NEF files copied by this soft already this year.
Ok, I downloaded the 5 photos along with one duplicate from the two download links you've posted/sent . They are corrupted by an old version of Nikon Transfer as I get this when checking one using http://regex.info/exif.cgi
To update his tool, what I think the author needs are 6 good images and then the same images corrupted. They need to be in the following combinations of bit-depth, compression:
12 bit uncompressed
12 bit compressed
12 bit lossless compressed
14 bit uncompressed
14 bit compressed
14 bit lossless compressed
You should take 6 shots with your camera, one for each of the above combinations, then rename each one to include the compression and bit-depth it was taken it, zip those six, then use Nikon transfer to move them somewhere, which should corrupt them--check to make sure, rename them to indicate the corruption along with bit-depth and compression, and then zip those. Then upload the two zips of 6 images each to www.dropbox.com and post a link to those two zips, here. The images, themselves, can be of a blank wall or nothing in particular. Once the author gets those images and has time to update the tool, then you can use the tool to uncorrupt the images.
In the mean time, you may want to consider other ways to work with the images, as I don't know how long it takes Phil to update this software. The one tool I have tried that does something is EXIFToolGUI that can be used to extract the embedded camera JPG. This is not raw data and has no EXIF associated with it, but will give you something to work with. EXIFToolGUI is available near the bottom of the main page:
Here are 2 zips with ok files and NEFs corrupted by Nikon Transfer. Just to note - the only option Nikon D5300 allows is NEF (RAW) 14 bit, NEF (RAW) 12 bit, JPEG Fine, JPEG Normal, JPEG Basic. No uncompressed / lossless setup, which is available in higher models.
Thank you very much for your help, I am looking forward for the tool update.
I forwarded your links to the tool author and he replied it'd probably be about 2 weeks.
I'd suggest uninstalling any Nikon software you have on your computer, and if you want, install the very latest version that came with your D5300 and see if it has a way to extract usable images as TIFs or HQ JPGs that you can work on in Adobe products.