5 Replies Latest reply on May 6, 2014 8:25 AM by Peter Spier

    Installation Error on Windows 7 Computer

    dwb2004

      I want to move my InDesign CS5.5 from my XP computer to my Windows 7 Computer. When I run the installer it fails and says: "Installer failed to initialise. Please download Adobe Support Advisor to detect the problem." 

      In the PDApp log is the below error message

      [FATAL] Setup - Unable to launch PDApp. Error in performing additional copy of PDAppFlex.swf. GetLastError()

      My installer is a couple of years old so I downloaded it again incase it was corrupted but I get the same error message I have downloaded the cleaner tool but don't want to remove my other application Dreamweaver CS5

      Can anyone advise a way forward.