6 Replies Latest reply on May 29, 2015 4:59 AM by TorgeirH

    Empty Glossary - maybe not HHActiveX problem?

    ranthony22 Level 1

      Hello, all.

      I am experiencing a problem with the glossary on my published .chm file.

       

      First off, it does not seem to be the 64-bit HHActiveX.dll registration issue discussed here (and several other places). I have the 64-bit dll registered.

       

      The problem is that when I publish the .chm, on initial viewing it displays a completely blank Glossary tab (as is symptomatic of the wrong HHActiveX dll being registered, and discussed in detail in this forum). When I close that version of the file and reopen it, I get a better, but still empty glossary; it displays fields for Term and definition, but they're empty. My .glo file contains many terms. Here's what I see:

      RH Glossary.png

      The Contents, Index, and Search tabs appear fine.

       

      Here's what I've done to troubleshoot so far (none of these make any difference):

      • Searched every HTML Help forum topic that includes the word glossary.
      • Created a new dummy glossary and tried publishing with that one instead. (The fact that the problem persists when I created a brand new .glo file populated with a single dummy term and definition makes me think it's not an issue of incompatible characters in the .glo file.)
      • Deleted .cpd file and reopened the project.
      • Created a new window layout and published using that.

       

      Any ideas?

      I am using RH 9.0.2.271 on a Windows 7 64-bit PC.