Even though you say you have the HHActiveX.dll registered, I'd take an extra step to ensure BOTH the 32 bit as well as the 64 bit versions are registered.
Give that a try and see if anything changes.
Thanks, Rick. I registered the 32 bit version and something did change, but it's not fixed. Now, when I publish the .chm and view the preview, it shows me the same empty glossary fields as in the image above (i.e., I see the same empty glossary when I view the .chm file from RoboHelp and from Windows Explorer).
FWIW, I just tried generating a WebHelp layout. The glossary works there, but that's not my ideal solution. Any further help is appreciated.
Yeah, I'm thinking you need to report this to Adobe as a bug. Is this RoboHelp 11? If so, this would make the first report I've seen of this happening. The Glossary tab totally relies on the coding in that DLL. So perhaps something has gone wrong with it in this release.
Keep us posted on what happens. Hopefully Adobe will come back to you after you report.
I'm on RH version 220.127.116.111.
Hmmm, wondering what your operating system is?
Possibly Windows 8? My thought is that if so, perhaps you are the first to see an issue with this dll. Not sure.
Definitely report to Adobe. I'm doubtful there is anything we will be able to do to help. Sorry
I had a similar problem with a chm file generated in RH11. The glossary was empty.
I assumed this was an issue with the DLL file on my new laptop, OR with my recent upgrade to RH11.
But then I tried opening a chm file generated in an earlier RH version (RH 9 or 10). The glossary displayed OK.
Then I reopened the chm generated in RH11, and suddenly the glossary displayed OK.
No idea why, but I can live with that.