8 Replies Latest reply: May 8, 2014 5:51 AM by David :D RSS

    FM 12.0.2 patch available now

    Arnis Gubins CommunityMVP
    Arnis Gubins May 8, 2014 7:03 AM

      The FM 12.0.2 patch has been pushed out with 22 fixes, 14 enhancements and 8 FDK/Extendscript issues resolved.

       

      There also is a RoboHelp 11.0.1 patch out.

       

      This update is being pushed through the update manager (use Help > Updates...). It's not yet available for downloaded directly from the FM updates area.

       

      The ReadMe file is available here: Adobe FrameMaker 12.0.2 ReadMe.pdf

       

      [Addendum: For more details, please see Kapil Verma's blog posting on this release: Important FrameMaker update released « TechComm Central by Adobe]

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        • 1. Re: FM 12.0.2 patch available now
          David :D Community Member
          David :D May 7, 2014 1:36 AM (in response to Arnis Gubins)

          I installed this patch this morning (prompted by a little Adobe Updater message in my system tray),

          but now when I try to launch Frame's help, I get a pop-up saying "Cannot find HelpViewer.exe. Reinstall the HelpViewer and try again."

          • 2. Re: FM 12.0.2 patch available now
            David :D Community Member
            David :D May 7, 2014 4:14 AM (in response to Arnis Gubins)

            Also, if I go File > Publish, I now get the pop-up "Unable to launch publishing service".  And the pod for multichannel output has disappeared.  Do I need to re-install Frame?

            • 3. Re: FM 12.0.2 patch available now
              zandwich Community Member
              zandwich May 7, 2014 6:32 AM (in response to Arnis Gubins)

              I updated yesterday, as did two of my colleagues.

              Today we needed to update a FM book. FM has an instant fatal error and closes. Great. Before the update, no trouble updating a book. We sent the error reports to Adobe. Sigh.

              • 4. Re: FM 12.0.2 patch available now
                zandwich Community Member
                zandwich May 7, 2014 7:43 AM (in response to zandwich)

                Well I re-built the book and it seems OK now. But I still think something in the update corrupted the book, since it was all fine before the update. At least we are back in business.

                • 5. Re: FM 12.0.2 patch available now
                  Arnis Gubins CommunityMVP
                  Arnis Gubins May 7, 2014 9:08 AM (in response to David :D)

                  @David,

                   

                  I haven't seen any of those issues with the installations here, so it looks like you might have something corrupted and/or missing in your installation. Did you install from the 12.0.1 patch base (FM usually checks for out of sequence patching)? The HelpViewer is a new item (so that one can use Help locally instead of having to go online all the time), so something may have tripped up during the patch installation. That probably also is the issue with the multi-channel publishing. Unfortunately, you're probably going to have do a re-install (make sure it's from an account that has admin privileges).

                  • 6. Re: FM 12.0.2 patch available now
                    David :D Community Member
                    David :D May 7, 2014 9:11 AM (in response to Arnis Gubins)

                    Hmmm OK.

                    It's just that I am only running the 30 day evaluation in any case

                    (and had been thinking that I was going to stick with TCS4, as Frame12 didn't have a facility to do add HTML boilerplate footers to topics in a CHM) - but then I got the pleasant surprise this morning that 12.0.2 had this feature (and yes, I had 12.0.1 before that) - so to evaluate this new feature I need to re-install the trial (which comes as 12.0.1) and then let it auto-update again to 12.0.2...

                     

                    I shall try this tomorrow!

                    • 7. Re: FM 12.0.2 patch available now
                      Arnis Gubins CommunityMVP
                      Arnis Gubins May 7, 2014 9:14 AM (in response to zandwich)

                      Sometimes trying a MIFwash on the book file may clear out some cruft that FM finds unpalatable. Otherwise, creating a new book file may be required. If this happens again with other book files that were in use with the earlier versions of FM12, then please report it and drop a message here so that we have a heads up about a potential bug.

                       

                      FWIW, I've just checked a couple of books I had worked on before the patch, but (so far) no problems.

                      • 8. Re: FM 12.0.2 patch available now
                        David :D Community Member
                        David :D May 8, 2014 5:51 AM (in response to Arnis Gubins)

                        Reinstalling the 30 day trial of Frame 12 then applying the update again appears to have worked... My 'days left' for the trial stayed at the right number too.