1 Reply Latest reply on May 9, 2014 8:52 AM by m_vargas

    SCCM deployed FlashPlayer 13.0.0.182 MSI - says successfully installed but it's not installed

    Ezza

      Our organisation uses SCCM 2007 to deploy software to 10K+ pc fleet.  We just released the upgrade to FlashPlayer 13.0.0.182 to the fleet using the downloadable msi at http://www.adobe.com/au/products/flashplayer/distribution3.html.

      Since then a high number of incidents have been logged with our help desk saying Flash Player is not installed when trying to access a dependent websites ie. Google StreetView. Upon reviewing the msi logs, the uninstall of version 11 completed successfully, and the install of version 13.0.0.182 was also successful. But when checking the "C:\Windows\System32\Macromed\Flash" directory the "FlashUtil32_13_0_0_182_ActiveX.dll" is missing. In fact the only new/updated files in this location are the FlashInstall.log and FlashPlayerUpdateService.exe. Running a repair on the msi fails to resolve the issue. The only way to fix the problem is to manually uninstall and reinstall the msi.

      I understand the the MSI extracts and runs "InstallAX_13_0_0_182.exe -install -msi" which in-turn runs "FlashUtil32_11_8_800_94_ActiveX.exe". If these executables error out ie. [error] 1226 1062 as indicated in my FlashInstall.log  why are they giving a return code 0 back to the MSI indicating a successful install?

      Please don't tell me to download the latest version and try again unless Adobe have addressed their failure to adhere to MSI principles and indeed fixed their MSI.

       

       

      FlashInstall.Log

      2014-5-8+6-17-40.267 [error] 1226 1062

      =O====== M/13.0.0.182 2014-05-08+06-17-31.951 ========

      0000 [I] 00000010 "C:\Users\sysem037\AppData\Local\Temp\InstallAX_13_0_0_182.exe" -install -msi

      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/13.0 2

      0002 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0004 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_8_800_94.ocx 5

      0005 [I] 00000018

      0006 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_8_800_94.ocx 5

      0007 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.dll 5

      0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.dll 5

      0009 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe 5

      0010 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe 5

      0011 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_13_0_0_182.ocx

      0012 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_13_0_0_182_ActiveX.exe

      0013 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_13_0_0_182_ActiveX.dll

      0014 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch

      0015 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0016 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

      0017 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

      0018 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

      0019 [W] 00001106

      0020 [W] 00001106

      0021 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

      0022 [I] 00000012

      =X====== M/13.0.0.182 2014-05-08+06-17-42.248 ========

       

      =O====== M/11.8.800.94 2014-05-08+06-17-44.479 ========

      0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe -uninstall activex -msi

      0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

      0003 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

      0004 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

      0005 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

      0006 [W] 00001021

      0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0010 [I] 00000012

      =X====== M/11.8.800.94 2014-05-08+06-17-44.557 ========