2 Replies Latest reply on May 8, 2014 1:38 PM by mjaaes

    Impossible to update my subscription . ID Spanish but Currently in the UK

    mjaaes

      Hello...

      I´m trying to update my plan to become a basic using form central. I have my ID but apparently I cant go forward the webpage , as they say my ID is Spanish and I am currently living in the UK.

      Any ideas?

      Thanks !!!

        • 1. Re: Impossible to update my subscription . ID Spanish but Currently in the UK
          Drewy62 Adobe Employee

          The billing address associated with your Adobe ID must be in a Formscentral supported country. Additionally the credit card must be issued from a supported country. Can you please check that these are both true for your Adobe ID and let us know if you still have a problem upgrading?

           

          Andrew

          • 2. Re: Impossible to update my subscription . ID Spanish but Currently in the UK
            mjaaes Level 1

            The point is that I do have UK credit card, but apparently my ID was " issue" in Spain. I do have an Spanish credit card as well, so this shouldn´t be a problem. The thing is that I´m not able to upgrade because my ID is Spanish and I´m in the UK.

            This doesn´t make sense at all to me. Any other ideas?

            Best

            Pepa

            El 08/05/2014, a las 17:19, Drewy62 escribió:

             

            Impossible to update my subscription . ID Spanish but Currently in the UK

            created by Drewy62 in FormsCentral - View the full discussion

            The billing address associated with your Adobe ID must be in a Formscentral supported country. Additionally the credit card must be issued from a supported country. Can you please check that these are both true for your Adobe ID and let us know if you still have a problem upgrading?

             

             

            Andrew

             

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            Pepa Ambrosio Albalá

            Candidata Doctora

            Depto. Economía, Sociología y Política Agrarias

            Universidad de Córdoba, España