5 Replies Latest reply on May 17, 2007 6:11 AM by RoboColum(n)

    missing images

      I have a Word doc that I inherited, did some editing on it, replaced some images, and imported to Robohelp HTML.
      When I generate the project most of my images do not display.
      Oddly, some do, and I can't seem to find a reason why or why not.

      I replaced some images in the source WORD doc via a paste from the clipboard. I probably also replaced some images in RoboHelp - also via a paste from the clipboard.

      But - there seems to be no rhyme nor reason to which ones display (though I'm sure that's not true - I just don't know the reason).

      Some images that do show are ones that I inserted (into the source doc - probably, but maybe into Robohelp) and some were in the doc when I inherited it.

      I looked at the TrueCode, and all the references look the same: <img src="image014.jpg"....

      But the directories on my local machine seem to have all the image files, while the ones on the file share where I generate has just the subset.

      I'm hesitant to play with it alot, because when I generate my TOC pretty much goes away (only has the first book ) and rebuilding it is a major hassle.

      But that's another problem - think I'll go post that separately.

      Thanks for any help you can give me.

      Oh - one more thing. If I right-click on an image or on a non-image in the generated version and select Properties, the file reference includes a path to my local machine.


      I have probably passted some fromthe clipboard directly into Robohelp (again - pasting from ther clipboard).
      I can't say that those are in and the others aren't though - because some of the ones that do appear are images that were in the Word doc when I inherited it.
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        • 1. Re: missing images
          RoboColum(n) Level 5
          If the path is absolute this is the reason why the images are not diplayed in the help. Change the path to a relative one and see what happens.
          • 2. Re: missing images
            GailK1226 Level 1
            Ummm. how?
            • 3. Re: missing images
              RoboColum(n) Level 5
              If you double click on an image in the RH topic, what shows as the path there? Is it the same path as in the output? Something like C:\Image1.jpg won't work if the output is in a different location. Typically when you add an image in RH, it is copied into the project directory and therefore is visible when the output is generated (i.e. it has a relative path). By cutting & pasting from your PC clipboard, the path created in Robohelp has got confused - not in the project directory. It would be better if you had saved the images to a directory and then added them. You may have to capture the images again and reload them. Let us know how you get on.
              • 4. Re: missing images
                GailK1226 Level 1
                When I double click on an image in WYSIWYG, the image name is something like: image014.jpg, and it says 'Images in Project Folders:' with something like 'Data Display Files' in the drop down box.

                There are many images in there - some that got copied to the publish site, and some not.

                I'm hoping to find out how to get them all published - hoping that I'm not going to have to re-insert all of them. Am I dreaming?
                • 5. Re: missing images
                  RoboColum(n) Level 5
                  OK now we are getting somewhere. If the images are located in the Data Display Files folder in your project then the path to them - in the image Name field should be Data Display Files\image014.jpg. Try adding the path and report back.