3 Replies Latest reply on May 12, 2014 10:00 AM by jcanepa

    error when submitting responses

    dowcompser@aol.com

      Some respondents receive an error when submitting survey results.  Could there be a timing issue with the server if many responses are coming in at the same time?  Or could the error be caused at the senders location?

        • 1. Re: error when submitting responses
          jcanepa Adobe Employee

          Could you be more specific about the error?  Is there an error message?  An error code?  Is it an HTML form or a PDF form?

          • 2. Re: error when submitting responses
            dowcompser@aol.com Level 1

            we are trying to catch it.  It flashes quickly before results are submitted (via iPad) and communication is ended.  It may be a timing issue.  Let me look into this further.  Could be the user too!!!!!!!!!!!!!!!!!!

             

             

             

             

             

            Donna Dowdle

             

            IT Manager

             

            Dr. Scholl Foundation

             

            (847) 559-7430 - office

             

            (847) 602-0709 - cell

             

             

             

             

             

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            • 3. Re: error when submitting responses
              jcanepa Adobe Employee

              If you are using a pdf form, then the built in pdf viewer on iPad will not work with submit.  The Apple pdf viewing clients do not support the JavaScript required for the Submit button to work.  Download the free Adobe Reader to fix this.