7 Replies Latest reply on May 21, 2014 4:06 PM by UberFriendly

    file name not valid

    UberFriendly Level 1

      So I opened a PDF file in Adobe Reader to print it. I noticed that I needed to make a change and so I opened it in PS (closing it in Reader). There I made the correction and attempted to save the file and was given an error "could not save file because the file name you provided is not valid". This happens a lot.


      Sometimes when this happens it is not a big deal. I just save as a different file. Today however, when I attempted to re-open that file it had been corrupted and was no longer readable by PS or Reader and is giving the error 'access denied'. Is the file lost forever?

        • 1. Re: file name not valid
          Mylenium Most Valuable Participant

          YOu have not provided any system info, details about your PDFs, your procedures or even what version of PS, so this is not going anywhere. You have to be muche more specific.



          • 2. Re: file name not valid
            UberFriendly Level 1

            So you probably meant to say "please": here you go-

            My system is Windows 7

            I use Creative Cloud version of PS

            What details about PDFs? It is a 8.5x14 print.

            • 3. Re: Re: file name not valid
              Level 5



              No, Mylenium did not "forget" to say "please".


              What I would have told you is that there are no clairvoyants and mindreaders in this forum.  Shame on you.


              You still have have not specified the exact version of Photoshop CC (14.what?). We still don't know how your PDF was created, etc.


              Excerpt from link below:

              Do not be abusive or aggressive in your tone

              An aggressive or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply

              Remember, you are requesting help from other users, just like you, who are giving their time free of charge. No one is under any obligation to answer your question.


              Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:





              • 4. Re: file name not valid
                UberFriendly Level 1

                It is because there is no obligation to respond that I take exception to the gentleman's kurt response. He could have moved on to the next post but instead chose to thrash a new user with his superior uncapling hand. You are a people who I do not understand.


                It is clear from our experience over the past year that CC is not ready for 'prime time'. We use it because they stopped selling regular product and require us to use the elaborate 'Creative Cloud' that does far more than we need, and does it badly. I am only trying to pile on here in hopes that I and others comments will bring to bear an urgent upgrade by Adobe that will address the synch issues.


                That said, we are up to date with Creative Cloud PS 14. We used it to create a PSD, then a JPG, then a PDF. This is necessary because we can not reliably print from PS directly without mayhem caused on our KonicaMinolta bizhub C224e printer. We create a JPG first because the PDFs come out as multi-gig files for some reason even when we do de-select the 'Layers' box in the Save As window. Finally we save a PDF from the JPG and open it in Reader to print the thing.


                Specifications, per Mylenium's request, below:


                Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

                Operating System: Windows 7 64-bit

                Version: 6.1 Service Pack 1

                System architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                Physical processor count: 3

                Logical processor count: 6

                Processor speed: 3511 MHz

                Built-in memory: 8094 MB

                Free memory: 2304 MB

                Memory available to Photoshop: 7096 MB

                Memory used by Photoshop: 60 %

                Image tile size: 132K

                Image cache levels: 4

                Font Preview: Medium

                TextComposer: Latin

                Display: 1

                Display Bounds: top=0, left=0, bottom=1024, right=1280

                OpenGL Drawing: Enabled.

                OpenGL Allow Old GPUs: Not Detected.

                OpenGL Drawing Mode: Advanced

                OpenGL Allow Normal Mode: True.

                OpenGL Allow Advanced Mode: True.








                gpu[0].Renderer="AMD Radeon HD 7450"


                gpu[0].Vendor="ATI Technologies Inc."




                gpu[0].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"





                gpu[0].OCLVersion="1.2 AMD-APP (1084.4)"




                gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]




















                License Type: Subscription

                Serial number: 91190488316282957975

                Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                Temporary file path: C:\Users\Owner\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  Startup, 931.4G, 518.0G free

                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\



                Installed components:

                   ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

                   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                   AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

                   AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

                   AdobePIP.dll   Adobe Product Improvement Program  

                   AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

                   AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

                   AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

                   adobe_caps.dll   Adobe CAPS   7,0,0,21  

                   AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

                   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                   aif_core.dll   AIF   5.0   79.534508

                   aif_ocl.dll   AIF   5.0   79.534508

                   aif_ogl.dll   AIF   5.0   79.534508

                   amtlib.dll   AMTLib (64 Bit) BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

                   ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                   Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

                   BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

                   boost_date_time.dll   DVA Product   7.0.0  

                   boost_signals.dll   DVA Product   7.0.0  

                   boost_system.dll   DVA Product   7.0.0  

                   boost_threads.dll   DVA Product   7.0.0  

                   cg.dll   NVIDIA Cg Runtime   3.0.00007  

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                   CIT.dll   Adobe CIT

                   CITThreading.dll   Adobe CITThreading

                   CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

                   dvaaudiodevice.dll   DVA Product   7.0.0  

                   dvacore.dll   DVA Product   7.0.0  

                   dvamarshal.dll   DVA Product   7.0.0  

                   dvamediatypes.dll   DVA Product   7.0.0  

                   dvaplayer.dll   DVA Product   7.0.0  

                   dvatransport.dll   DVA Product   7.0.0  

                   dvaunittesting.dll   DVA Product   7.0.0  

                   dynamiclink.dll   DVA Product   7.0.0  

                   ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

                   FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

                   filter_graph.dll   AIF   5.0   79.534508

                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   imslib.dll   IMSLib DLL  

                   JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                   LogSession.dll   LogSession  

                   mediacoreif.dll   DVA Product   7.0.0  

                   MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

                   pdfsettings.dll   Adobe PDFSettings   1.04  

                   Photoshop.dll   Adobe Photoshop CC   CC  

                   Plugin.dll   Adobe Photoshop CC   CC  

                   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)  

                   PSArt.dll   Adobe Photoshop CC   CC  

                   PSViews.dll   Adobe Photoshop CC   CC  

                   SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

                   ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

                   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                   updaternotifications.dll   Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)

                   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078





                Required plug-ins:



                   3D Studio 14.2.1 (14.2.1 x001)

                   Accented Edges 14.2.1

                   Adaptive Wide Angle 14.2.1

                   Angled Strokes 14.2.1

                   Average 14.2.1 (14.2.1 x001)

                   Bas Relief 14.2.1

                   BMP 14.2.1

                   Camera Raw 8.4.1

                   Camera Raw Filter 8.4.1

                   Chalk & Charcoal 14.2.1

                   Charcoal 14.2.1

                   Chrome 14.2.1

                   Cineon 14.2.1 (14.2.1 x001)

                   Clouds 14.2.1 (14.2.1 x001)

                   Collada 14.2.1 (14.2.1 x001)

                   Color Halftone 14.2.1

                   Colored Pencil 14.2.1

                   CompuServe GIF 14.2.1

                   Conté Crayon 14.2.1

                   Craquelure 14.2.1

                   Crop and Straighten Photos 14.2.1 (14.2.1 x001)

                   Crop and Straighten Photos Filter 14.2.1

                   Crosshatch 14.2.1

                   Crystallize 14.2.1

                   Cutout 14.2.1

                   Dark Strokes 14.2.1

                   De-Interlace 14.2.1

                   Dicom 14.2.1

                   Difference Clouds 14.2.1 (14.2.1 x001)

                   Diffuse Glow 14.2.1

                   Displace 14.2.1

                   Dry Brush 14.2.1

                   Eazel Acquire 14.2.1 (14.2.1 x001)

                   Embed Watermark 4.0

                   Entropy 14.2.1 (14.2.1 x001)

                   Extrude 14.2.1

                   FastCore Routines 14.2.1 (14.2.1 x001)

                   Fibers 14.2.1

                   Film Grain 14.2.1

                   Filter Gallery 14.2.1

                   Flash 3D 14.2.1 (14.2.1 x001)

                   Fresco 14.2.1

                   Glass 14.2.1

                   Glowing Edges 14.2.1

                   Google Earth 4 14.2.1 (14.2.1 x001)

                   Grain 14.2.1

                   Graphic Pen 14.2.1

                   Halftone Pattern 14.2.1

                   HDRMergeUI 14.2.1

                   IFF Format 14.2.1

                   Ink Outlines 14.2.1

                   JPEG 2000 14.2.1

                   Kurtosis 14.2.1 (14.2.1 x001)

                   Lens Blur 14.2.1

                   Lens Correction 14.2.1

                   Lens Flare 14.2.1

                   Liquify 14.2.1

                   Matlab Operation 14.2.1 (14.2.1 x001)

                   Maximum 14.2.1 (14.2.1 x001)

                   Mean 14.2.1 (14.2.1 x001)

                   Measurement Core 14.2.1 (14.2.1 x001)

                   Median 14.2.1 (14.2.1 x001)

                   Mezzotint 14.2.1

                   Minimum 14.2.1 (14.2.1 x001)

                   MMXCore Routines 14.2.1 (14.2.1 x001)

                   Mosaic Tiles 14.2.1

                   Multiprocessor Support 14.2.1 (14.2.1 x001)

                   Neon Glow 14.2.1

                   Note Paper 14.2.1

                   NTSC Colors 14.2.1 (14.2.1 x001)

                   Ocean Ripple 14.2.1

                   Oil Paint 14.2.1

                   OpenEXR 14.2.1

                   Paint Daubs 14.2.1

                   Palette Knife 14.2.1

                   Patchwork 14.2.1

                   Paths to Illustrator 14.2.1

                   PCX 14.2.1 (14.2.1 x001)

                   Photocopy 14.2.1

                   Photoshop 3D Engine 14.2.1 (14.2.1 x001)

                   Photoshop Touch 14.0

                   Picture Package Filter 14.2.1 (14.2.1 x001)

                   Pinch 14.2.1

                   Pixar 14.2.1 (14.2.1 x001)

                   Plaster 14.2.1

                   Plastic Wrap 14.2.1

                   PNG 14.2.1

                   Pointillize 14.2.1

                   Polar Coordinates 14.2.1

                   Portable Bit Map 14.2.1 (14.2.1 x001)

                   Poster Edges 14.2.1

                   Radial Blur 14.2.1

                   Radiance 14.2.1 (14.2.1 x001)

                   Range 14.2.1 (14.2.1 x001)

                   Read Watermark 4.0

                   Reticulation 14.2.1

                   Ripple 14.2.1

                   Rough Pastels 14.2.1

                   Save for Web 14.2.1

                   ScriptingSupport 14.2.1

                   Shake Reduction 14.2.1

                   Shear 14.2.1

                   Skewness 14.2.1 (14.2.1 x001)

                   Smart Blur 14.2.1

                   Smudge Stick 14.2.1

                   Solarize 14.2.1 (14.2.1 x001)

                   Spatter 14.2.1

                   Spherize 14.2.1

                   Sponge 14.2.1

                   Sprayed Strokes 14.2.1

                   Stained Glass 14.2.1

                   Stamp 14.2.1

                   Standard Deviation 14.2.1 (14.2.1 x001)

                   STL 14.2.1 (14.2.1 x001)

                   Sumi-e 14.2.1

                   Summation 14.2.1 (14.2.1 x001)

                   Targa 14.2.1

                   Texturizer 14.2.1

                   Tiles 14.2.1

                   Torn Edges 14.2.1

                   Twirl 14.2.1

                   Underpainting 14.2.1

                   Vanishing Point 14.2.1

                   Variance 14.2.1 (14.2.1 x001)

                   Variations 14.2.1 (14.2.1 x001)

                   Water Paper 14.2.1

                   Watercolor 14.2.1

                   Wave 14.2.1

                   Wavefront|OBJ 14.2.1 (14.2.1 x001)

                   WIA Support 14.2.1 (14.2.1 x001)

                   Wind 14.2.1

                   Wireless Bitmap 14.2.1 (14.2.1 x001)

                   ZigZag 14.2.1



                Optional and third party plug-ins: NONE



                Plug-ins that failed to load: NONE



                   Adobe Exchange

                Installed TWAIN devices: NONE

                • 5. Re: file name not valid
                  Level 5

                  Moving on to the next question…


                  Wish you good luck finding help with that attitude.

                  • 6. Re: file name not valid
                    gener7 Adobe Community Professional & MVP

                    I'll give it a go. When you do a "Save as..." to go from psd > jpg > pdf, the psd and jpg files should still be there unless you deleted them.


                    So you can go back to the jpeg or psd and make the modification if your pdf is corrupted. Also I suppose you do daily backups of your work and can get it from there.


                    If you want to simply print, a flattened tiff from the psd might work for your Konica printer far better than PDF.


                    Tiff is the standard when handing off files to printed where you are not sure if your Photoshop files will work.

                    • 7. Re: file name not valid
                      UberFriendly Level 1

                      That's the point exactly Gener, they are NOT there although they "should still be". What I understand to be happening is that the CC tries to sync the file and messes it up somehow.  The PSD is "saved as" a JPG >> When I go to save the PSD now I get the error "file name not valid". I re-save the PSD with a different name and that seems to work, but when I come back to it later it is flattened like a pancake and the JPG info is all that remains but now in PSD format.


                      Wait... I just thought of something. We save all of our artwork files on a Google Drive folder for back up. Maybe that is part of the problem. I'll eat my words if someone shows us this is a result of Google Drive sync issues and not CC.


                      Good tip on the TIF, thankye;)