As John points out, you have posted in the wrong forum if your program is Photoshop Elements 12 (photo editor).
You can repost the thread in the Adobe Photoshop Elements Forum. See John's link to it. Or you could wait for a moderator here to see your thread here and move it from here to there. I suspect that the quicker route is for you to repost the thread in the Adobe Photoshop Elements Forum with lots of details.
What you have posted so far is not really enough to get to the core of the issue in the Adobe Photoshop Elements Forum..