1 Reply Latest reply on May 10, 2014 1:11 PM by Chris Cox

    3D Option Disabled? [Mac 10.9.2; Late 2012 MBPr]

    a_tesla14

      I apologize in advanced if this is not in the correct section.

       

      As the title states, I have looked everywhere to figure out why this is. I am running some fairly new specs on my MacBook Pro with Retina. This should NOT be happening to a Mac that is now the first of two generations in the retina display line.

       

      I do believe this may help anyone who would be reading this:

      Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64

      Operating System: Mac OS 10.9.2

      System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 2300 MHz

      Built-in memory: 8192 MB

      Free memory: 4722 MB

      Memory available to Photoshop: 7216 MB

      Memory used by Photoshop: 70 %

      Image tile size: 1024K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      OpenCL Version: 1.2 (Dec  8 2013 21:07:05)

      OpenGL Version: 2.1

      Video Rect Texture Size: 16384

      OpenGL Memory: 1024 MB

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: NVIDIA GeForce GT 650M OpenGL Engine

      Display: 1

      Main Display

      High DPI Monitor

      Display Depth: 32

      Display Bounds: top=0, left=0, bottom=900, right=1440

      Video Renderer ID: 16918311

      Video Card Memory: 1024 MB

      Serial number: 91199700726655736748

      Application folder: /Applications/Adobe Photoshop CC/

      Photoshop scratch has async I/O enabled

       

       

      My MacBook Pro with Retina appears to have two video cards in which both clearly support the VRAM needed (512 MB):

       

      Intel HD Graphics 4000:

       

        Chipset Model: Intel HD Graphics 4000

        Type: GPU

        Bus: Built-In

        VRAM (Total): 1024 MB

        Vendor: Intel (0x8086)

        Device ID: 0x0166

        Revision ID: 0x0009

        gMux Version: 3.2.19 [3.2.8]

       

       

      NVIDIA GeForce GT 650M:

       

        Chipset Model: NVIDIA GeForce GT 650M

        Type: GPU

        Bus: PCIe

        PCIe Lane Width: x8

        VRAM (Total): 1024 MB

        Vendor: NVIDIA (0x10de)

        Device ID: 0x0fd5

        Revision ID: 0x00a2

        ROM Revision: 3688

        gMux Version: 3.2.19 [3.2.8]

        Displays:

      Color LCD:

        Display Type: Retina LCD

        Resolution: 2880 x 1800

        Retina: Yes

        Pixel Depth: 32-Bit Color (ARGB8888)

        Main Display: Yes

        Mirror: Off

        Online: Yes

        Built-In: Yes

       

      I have read on this page: Photoshop CC GPU FAQ, that the first generation Intel HD Graphics are no longer supported. It would be very unfortunate to find out that the Intel HD 4000 graphics card is in that generation and no longer supported after the MacBook Pro was released just under two years prior to the date posting this. NOT EVERYONE HAS THE MONEY TO UPGRADE YEARLY.

       

      If by chance this is a mistake and my MacBook Pro with Retina 15" should support 3D, I would sincerely appreciate any and all help fixing the matter! I'm feeling quite loathsome if my graphics cards are no longer being supported.

       

      Thank you for your help in advance!

        • 1. Re: 3D Option Disabled? [Mac 10.9.2; Late 2012 MBPr]
          Level 7

          First, you haven't installed the Photoshop updates - you should be on version 14.2.1.  Go install the updates.

           

          Second, MacOS 10.9 does have some driver problems in MacBooks and iMacs.

           

          The lack of support is because Apple stopped fixing bugs in the drivers for the older GPUs, and Photoshop cannot work around the existing driver bugs.

          But your system should switch to the NVidia GPU when running Photoshop.