3 Replies Latest reply: May 30, 2007 3:33 AM by RoboColum(n) RSS

    RoboHelp Server 6 Installation woes

    RoboColum(n) MeganK
    RoboColum(n) May 17, 2007 6:54 AM
      I'm trying to get RH Server 6 installed on my PC but am being asked for a RoboEngine 4 serial number after I enter the RH Server 6 serial number. It's almost as if it thinks its an upgrade but it's not. I do have X5 installed on the PC but you can have X5 and X6 installed and I'm loathed to get rid of the X5 version. Can anyone provide an insight into what I should be supplying to the dialog or why this message is being displayed?
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        • 1. Re: RoboHelp Server 6 Installation woes
          John Daigle CommunityMVP
          John Daigle May 26, 2007 10:58 AM (in response to RoboColum(n))
          Hey, Colum. Sorry I didn't see this earlier.

          Since I'm not with Adobe and this involves a license issue, you probably ought to check out this page:
          Customer Service Center - Serial Numbers

          Beyond that, I'll run through some items you might check. While you can install the authoring client (X5 and RH 6) side by side, you will need to remove the old RoboEngine 4. I'm assuming you are running WindowsXP Pro on your PC. XP only allows one root website, so unlike the RH clients, you wouldn't be able to run both RoboEngine 4 and RH Server 6 on the same machine. (I'm sure you knew this, but I'm just trying to be clear here).

          All caveats about backing up apply

          1. On the client side, install RH 6 and leave the X5 installation alone.
          2. Follow these TechNotes regarding uninstall/install for RoboEngine 4 and RoboHelp Server 6

          TechNote: Uninstalling RoboEngine

          Adobe RoboHelp Server 6 Getting Started Guide

          Perhaps when you removed RoboEngine 4, some Registry entry was left behind and maybe that's why you are getting this serial number question? So in addition to the first link, here's another you might try.

          Adobe Customer Support Portal

          This is a free email process and I have found them to be pretty good about getting back within 24 to 48 hours.
          Let us know turns out.
          Thanx,
          john

          • 2. Re: RoboHelp Server 6 Installation woes
            RoboColum(n) MeganK
            RoboColum(n) May 29, 2007 1:10 AM (in response to RoboColum(n))
            Thanks John. Don't worry about the slow response. I too was wondering whether this was a registry issue. I'll try the links you provided and post back with any solution.
            • 3. Re: RoboHelp Server 6 Installation woes
              RoboColum(n) MeganK
              RoboColum(n) May 30, 2007 3:33 AM (in response to RoboColum(n))
              OK I've finally managed to get the Server 6 installed. The RoboEngine 4 key it was asking for was the one from the RoboEngine for .NET CD from the previous release (starts with RNS20). We had this version installed here - although not on my PC and we didn't use it! - and I managed to track down the CDs in our IT department's cupboard. Thanks for all your help.