2 Replies Latest reply on May 10, 2014 2:17 PM by A.T. Romano



      Hi I am quite patient but this time A mediocrity software called Premiere Element got me ,  LOL Anyone pls with a better suggestion . I need a good software with a support from the company . In other words Nothing like Adobe Premiere . Thanks


        • 1. Re: Mediocrity
          John T Smith Adobe Community Professional & MVP

          If you have questions that you want answered, see below... for other program ideas, there are many places that review software... Google will find them for you


          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Are you using an account with Administrator Privileges?

          Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Which version of Quicktime do you have installed?

          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page to learn the program?

          • 2. Re: Mediocrity
            A.T. Romano Level 7



            If you have the tryout of the product, just do not buy it.


            If you purchased the program from Adobe, then contact Adobe via its Adobe Chat within 30 days of purchase to get your money back under its strict 30 money back policy. To do that, click on the following link and, when it opens, click on the statement "Still Need Help? Contact Us." to bring up the Adobe Chat using the topic "Orders, Refunds, and Exchanges"

            Contact Customer Care


            For alternative video editors, Google is a good place to start the search if you do not have Windows Movie Maker and the Windows DVD Maker or, if it applies, the Mac counterparts.


            This not Adobe; it is a user to user forum. If you want your voice heard at Adobe, some suggest filing one of those Adobe Feature Requests/Bug Report Forms.

            Adobe - Feature Request/Bug Report Form


            But, if you want to try to resolve your issues with whatever version of Premiere Elements that you are trying to use, then we would be glad for the opportunity to help you with that provided you offer details. But, you will need to deal with an exchange of Q&A to help us help you. We can customize the troubleshooting to your specific situation.


            If you do not have the time or patience for that, then we wish you success with whatever video editor you decide meets your needs.


            Thank you.