10 Replies Latest reply on May 14, 2014 3:57 PM by flyer

    Adobe CS6, Windows 7 64bit, After Effects and Premiere Pro, New NVIDIA, Adobe approved, K4000 video card will not provide GPU or CUDA.  My old NVIDIA FX 3800 did work

    flyer

      I had a NVIDIA FX 3800 in my machine and today I installed a new improved NVIDIA K4000 card.  The K4000 is an Adobe approved card.  In Affects when i go to Preferences, Previews, I get the following; "GPU not available-incompatible device or display driver'. In Premiere Pro I get the following message upon opening;  "This project was last used with Mercury Playback Engine GPU accleceration (CUDA) which is not available on this system.  Mercury Playback Engine Software only will be used."

       

      I have downloaded the latest drivers from NVIDIA and called them a number of times and they have no solution.  I have not been able to find a solution on the Adobe website.

       

      My next step will be uninstalling the K4000 and replacing it with my old and slow FX3800.