2 Replies Latest reply on May 12, 2014 9:58 AM by esteedesigns

    photoshop cs4 error message2

    esteedesigns

      every time i start photoshop cs4 i get this error message

      "adobe photoshop cs4 has stopped working.a problem caused the program to stop working correctly.windows will close the program and notify you if a solution is avaliable."

      i have tried numerous solutions with no result

      i'm ready and willing for a solution but i need an experts help!

      here is all my systems info:

       

      OS Name     Microsoft Windows 7 Home Premium
      Version     6.1.7601 Service Pack 1 Build 7601
      Other OS Description      Not Available
      OS Manufacturer     Microsoft Corporation
      System Name     ADMIN-HP
      System Manufacturer     Hewlett-Packard
      System Model     Presario CQ62 Notebook PC
      System Type     x64-based PC
      Processor     Intel(R) Celeron(R) CPU          900  @ 2.20GHz, 2194 Mhz, 1 Core(s), 1 Logical Processor(s)
      BIOS Version/Date     Hewlett-Packard F.26, 11/7/2010
      SMBIOS Version     2.6
      Windows Directory     C:\Windows
      System Directory     C:\Windows\system32
      Boot Device     \Device\HarddiskVolume1
      Locale     United States
      Hardware Abstraction Layer     Version = "6.1.7601.17514"
      User Name     admin-HP\admin
      Time Zone     Jerusalem Standard Time
      Installed Physical Memory (RAM)     3.00 GB
      Total Physical Memory     2.93 GB
      Available Physical Memory     1.13 GB
      Total Virtual Memory     5.86 GB
      Available Virtual Memory     3.56 GB
      Page File Space     2.93 GB
      Page File     C:\pagefile.sys

        • 1. Re: photoshop cs4 error message2
          JJMack Most Valuable Participant

          Look in your system reliability history and look at the cs4 failures see if it identifies where CS4 is failing.

          • 2. Re: photoshop cs4 error message2
            esteedesigns Level 1

            great! ok it says

             

            photoshop:

            problem:

            stopped working

            discription:

            Faulting application name: Photoshop.exe, version: 11.0.1.0, time stamp: 0x4a27f219

            Faulting module name: Photoshop.exe, version: 11.0.1.0, time stamp: 0x4a27f219

            Exception code: 0xc0000005

            Fault offset: 0x0000000000c21769

            Faulting process id: 0xc7c

            Faulting application start time: 0x01cf36cfbd36d756

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe

            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe

            Report Id: 12e92e71-a2c3-11e3-abfc-2c27d7ebfe93

             

             

            what does this all mean to us?