I have seen discussions in the forum on this problem, but so far found no solution that works for me. I have uninstalled/reloaded PS several times following all the various suggestions that supposedly fix the problem - all to no avail.
Alienware mx14 i7chip, 8gigRAM, 1.5gigGNU-Nvidia 650
PS CC (3 mos old)
Originally loaded PS Cs6 trial that expired and cannot uninstall so finally deleted associated files in folder, For what it is worth - Pr CS6 is loaded and Cloud shows update available that never completes successfully.
Any insight/help is much appreciated.
It is very unfortunate that you are not getting the latest Ps updates.
Please confirm your Ps version from Help->About Photoshop and provide us with the following logs.
You can find them at:
Program Files(x86)\Common Files\Adobe\Installers
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
You can zip all the files together and send us through mail (email@example.com). This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.