3 Replies Latest reply on May 13, 2014 3:22 AM by Carl Sun

    Extension Manager CC and the "white clock"

    lucarov

      APP: Extension manager CC on Mac OsX 10.9.2.

       

      When I start the app the white clock appears... and nothing else... i can't do anything...

       

       

       

      ExtManager_CC.jpg

        • 1. Re: Extension Manager CC and the "white clock"
          Carl Sun Level 4
          Please try to run EM as administrator firstly.
          1. Restart your mac.

           

          2. Run "/Applications/Utilities/Terminal.app".

          3. Input the following command then press "Return" key. Don't miss the double quotation marks.

             sudo "/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/Adobe Extension Manager CC"

          4. Input password of administrative user then press "Return" key.

           

          If it works, you can try to run EM in normal way.

           

          If it doesn't work, please launch "/Applications/Utilities/Disk Utility.app" and repair disk permissions then startup Extension Manager.

          • 2. Re: Extension Manager CC and the "white clock"
            lucarov Level 1

            Permissions are ok as you can see...

             

            Permission.jpg

             

            but i see all this virtual HD that i don't have on my desktop...

             

            Anyway now it seems that EM starts normally. This is my terminal after the "sudo" command...

             

            Terminal.jpg

            However i'm not able to install any indesign extension. Here in office we must install a thrid part InDesign OPI plug-in.

            We install yet this plug-in on 9 mac (same system and same CC versions) without any problems...

             

            Thx for help (and sorry for bad english, i'm italian)

            • 3. Re: Extension Manager CC and the "white clock"
              Carl Sun Level 4

              Please run EM as normal user when you install InDesign extension. Also please update EM to the latest version 7.1.1.32.