2 Replies Latest reply on May 13, 2014 2:01 PM by jbeaton

    Users are not receiving Email Receipts

    jbeaton

      Hello,

       

      Our issues seem similar with previous discussions regarding email receipts. We have 2 types of users: Those who submit their own data, and those who submit data on behalf of others. Both user types are inconsistently receiving email receipts. For example, a user submitted data on behalf of 10 individuals, but only received email receipts for 5 of those individuals. We have been unable to determine why this person would only receive some of the receipts, and not all. We have verified the emails are not in a trash or spam folder, and we have also verified the forms were completed and submitted.

       

      Below is an attached screenshot with our Email Receipt setup. Thank you for your time.

      2014-05-13_09-03-41_01.png

        • 1. Re: Users are not receiving Email Receipts
          Lucia Lao Employee Moderator

          Hi,

          >>For example, a user submitted data on behalf of 10 individuals, but only received email receipts for 5 of those individuals.

           

          The email will go to what the user has filled into the "Email Address" in the form.  The "Email Address" will only support one email address. Did the user enter more than one email addresses?

           

           

          Thanks,

          Lucia

          • 2. Re: Users are not receiving Email Receipts
            jbeaton Level 1

            Hi Lucia,

             

            The user who is submitting information on behalf of other users is only entering their email address once. For example, this user submitted data for 5 people within a 20 minute timespan and received email receipts for all 5 submissions (she is using her email address as the email address of record). She then submitted data for another 5 people in the following 15 minutes and did not receive a single email receipt. There is no difference in the data submitted; she should have received email receipts for all 10 individuals.

             

            There is also the issue of those who submit their own data and do not receive email receipts.

             

            Thank you.