14 Replies Latest reply: May 27, 2014 8:36 PM by WarningU2 RSS

    Acrobat 11.0.07 download from website is corrupt or invalid?

    BNN Helpdesk Community Member

      Want to update our users with the new update but can download from the website. Every time I attempt to download the update IE says "The Signature of AcrobatUpd11007.msp is corrupt or invalid." and then tells me to delete the file.

        • 1. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
          Sabian Zildjian Community Member

          Seemed to work for me.  Have you tried updating within the application by going to Help>Check for Updates?

          • 2. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
            SwitchView Community Member

            i also have problems to install the new Update 11.0.07.

             

            I downloaded the msp update from the adobe site and tried to install the update manually. But in the end of the installation the Installer is doing a roll-back und the installation returns an error code 1603.

            i have downloaded the msp file several times and the filesize is every time the same 203 MB (213.078.016 Bytes). is anywhere a md5sum to check the consistancy, maybe my msp file is broken?

             

            do others have the same problems?

            • 3. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
              Rave Employee Hosts

              Hi SwitchView,

               

              Please try the troubleshooting steps mentioned on the page : http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html

              (Skip the solution 3,7 and 8)

               

              Let me know if this helps.

               

              Regards,

              Rave

              • 4. Re: Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                SwitchView Community Member

                Hello Rave,

                 

                thank your for your help.

                But i have still the same Error after i tried the steps from your link. The installation process still doing the roll back process.

                I should said that the error code is not listed in the log file PDApp.log in my temp directory. I determine the error code through a self made script (Auto-IT) to identify an error code.

                 

                The installation isn`t  working without my script neither. The Installation stops on the same progress.

                the resulting log file is the same with my script and without my script.

                I have adminstration rights and executing the msp file as an administrator.

                 

                I have installed the 11.0.06 msp file without problems but the 11.0.07 msp file won`t install on my four clients (Windows 7 x64 SP1)

                 

                here is my PDAapp.log log file

                05/14/14 16:32:07:311 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6648 | Build Version - 8.0.0.73

                05/14/14 16:32:07:311 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6648 | Logging Level verbosity Set  to 4

                05/14/14 16:32:07:311 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6648 | Setting the process environment variable DISABLE_CCM_DESKTOPSHORTCUT=YES

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Build Version - 8.0.0.73

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Logging Level verbosity Set  to 4

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Found 9 packages in setup manifest

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | BEGIN pim_getInstallStatusAtPath...

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | PIM CF PATH :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | trying to createOrUpdatePIMDbSchema.

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | Current db schema version on machine 1.

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | Current db schema version to install 1.

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | PIM DB Schema is up to date. Current schema version is 1.

                05/14/14 16:32:48:026 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | PIM Database is Up To Date.

                05/14/14 16:32:48:042 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:042 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | END pim_needsInstallRepairOrUpgradeAtPath...

                05/14/14 16:32:48:042 | [INFO] |  | ASU | BS-ASUInstaller | PIM |  |  | 6348 | PIMSqlite closeDB status 0

                05/14/14 16:32:48:042 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Success in check install status, status is :1 at path :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\

                05/14/14 16:32:48:042 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Setting the process environment variable DISABLE_CCM_DESKTOPSHORTCUT=YES

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | Build Version - 8.0.0.73

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | Logging Level verbosity Set  to 4

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | Utilities |  |  | 6348 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMConfig.xml' does not exist

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup |  |  |  | 6348 | Event Guid generated is: '8881595a-e79d-44c6-a617-280b4bdefd95'

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | Start Adobe Setup

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | TimeLog: Bootstrapper Start

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | TimeLog: Start initial checks

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | BS-ASUInstaller |  |  | 6348 | Custom GetCommandLine Called, command line returned :BSDLL.exe --mode=silent

                05/14/14 16:32:48:042 | [INFO] |  | ASU | Setup | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:042 | [WARN] |  | ASU | Setup | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:057 | [INFO] |  | ASU | Setup |  |  |  | 1540 | Event with guid '8881595a-e79d-44c6-a617-280b4bdefd95' is being sent

                05/14/14 16:32:48:057 | [INFO] |  | ASU | Setup | Utilities |  |  | 6348 | Semaphore is not locked

                05/14/14 16:32:48:073 | [INFO] |  | ASU | Setup |  |  |  | 1540 | GetIEProxyInfo - proxy fetched is :10.10.7.13:8080

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Build Version - 8.0.0.73

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Logging Level verbosity Set  to 4

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | Utilities |  |  | 6348 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\pim.db-journal' does not exist

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | Utilities |  |  | 6348 | File 'C:\Users\knolld\AppData\Local\Temp\\asuap.txt' does not exist

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Build Version - 8.0.0.73

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Logging Level verbosity Set  to 4

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | CREATE PIM Instance ...

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | Utilities |  |  | 6348 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | trying to createOrUpdatePIMDbSchema.

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Current db schema version on machine 1.

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Current db schema version to install 1.

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | PIM DB Schema is up to date. Current schema version is 1.

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | PIM Database is Up To Date.

                05/14/14 16:32:48:073 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Updater Inventory location:C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\resources\updaterinventory.dll

                05/14/14 16:32:48:088 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Acquired System level ACF lock ...

                05/14/14 16:32:48:088 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | TimeLog: End initial checks

                05/14/14 16:32:48:088 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | TimeLog: Begin Installing

                05/14/14 16:32:48:088 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Current OS version is: Major:6, Minor:0, ServicePack:0

                05/14/14 16:32:48:104 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:104 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:104 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id 64EF0ECE-85BC-4B03-A28D-33ED2CA1D7B8 is already installed

                05/14/14 16:32:48:120 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:120 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:120 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id CEF79D2D-B768-4000-890A-749307FC1A88 is already installed

                05/14/14 16:32:48:135 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:135 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:135 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D is already installed

                05/14/14 16:32:48:135 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:135 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:135 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id DE9FAA6B-94F6-42A7-A9FD-B0D716ED3EED is already installed

                05/14/14 16:32:48:151 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:151 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:151 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id 42C91439-037C-4292-98E3-B9FB91352787 is already installed

                05/14/14 16:32:48:182 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:182 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:182 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id B322281B-C04F-438E-82D7-7DA34A359526 is already installed

                05/14/14 16:32:48:198 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:213 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:213 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id B1E15F6B-91D4-4334-9AA9-7E270463C24E is already installed

                05/14/14 16:32:48:229 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:229 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:276 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:276 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:276 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:276 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:291 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 57215944

                05/14/14 16:32:48:291 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Executing Adobe Genuine Validation for all the AAM packages

                05/14/14 16:32:48:291 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\core\PDApp.pimx'

                05/14/14 16:32:48:291 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\core\PDApp.pima'

                05/14/14 16:32:48:291 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\D6\D6.pimx'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\D6\D6.pima'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\DECore\DECore.pimx'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\DECore\DECore.pima'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\DWA\DWA.pimx'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\DWA\DWA.pima'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\P6\P6.pimx'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\P6\P6.pima'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\LWA\LWA.pimx'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\LWA\LWA.pima'

                05/14/14 16:32:48:307 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\UWA\UWA.pimx'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\UWA\UWA.pima'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\CCM\CCM.pimx'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\CCM\CCM.pima'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\IPC\IPC.pimx'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\IPC\IPC.pima'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\P7\P7.pimx'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Validating package file: 'C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\P7\P7.pima'

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Adobe Genuine Validation PASSED for all the AAM packages

                05/14/14 16:32:48:322 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | START installPackage at file C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\core\PDApp.pimx

                05/14/14 16:32:48:338 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | XML is valid

                05/14/14 16:32:48:338 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:338 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package id 64EF0ECE-85BC-4B03-A28D-33ED2CA1D7B8 is already installed

                05/14/14 16:32:48:338 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | SUCCESS deleteAppletRegInfoRecords.

                05/14/14 16:32:48:385 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | SUCCESS deletePackageUpgradeInfoRecords.

                05/14/14 16:32:48:400 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | SUCCESS deletePackageInstallationInfoRecords.

                05/14/14 16:32:48:603 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | SUCCESS insertPackageUpdateList.

                05/14/14 16:32:48:619 | [WARN] |  | ASU | PIM | PIM |  |  | 6348 | Failed to find Node

                05/14/14 16:32:48:619 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | SUCCESS insertAppletRegInfoList.

                05/14/14 16:32:48:744 | [INFO] |  | ASU | PIM | ACQUIRED_PERMISSION: for folder/file %s |  |  | 6348 | C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core

                05/14/14 16:32:48:744 | [ERROR] |  | ASU | PIM | PIM |  |  | 6348 | Failed to create Backup folder :5

                05/14/14 16:32:48:744 | [FATAL] |  | ASU | PIM | PIM |  |  | 6348 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core

                05/14/14 16:32:48:744 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Trying to delete back up folder 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core_bkp2'

                05/14/14 16:32:48:744 | [INFO] |  | ASU | PIM | Utilities |  |  | 6348 | Directory not present

                05/14/14 16:32:48:884 | [INFO] |  | ASU | Setup |  |  |  | 6384 | HTTP Request Status code 200.

                05/14/14 16:32:48:884 | [INFO] |  | ASU | Setup |  |  |  | 1540 | The http request returned HTTP_Status:0 HttpCommunicator error:0

                05/14/14 16:32:49:695 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | Package installation failed

                05/14/14 16:32:49:695 | [INFO] |  | ASU | Setup | Setup |  |  | 6348 | TimeLog: End Installing. Now launching PDApp

                05/14/14 16:32:50:210 | [FATAL] |  | ASU | Setup | Setup |  |  | 6348 | End Adobe Setup. Exit code: -5

                05/14/14 16:32:50:210 | [INFO] |  | ASU | Setup |  |  |  | 6348 | Event Guid generated is: 'd27cf0ff-1ee3-42bb-8b9f-ddbda6da8156'

                05/14/14 16:32:50:210 | [INFO] |  | ASU | Setup |  |  |  | 6348 | Event Guid generated is: '198e946f-792e-4175-aab5-8fb0bb6deb42'

                05/14/14 16:32:50:210 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | PIMSqlite closeDB status 0

                05/14/14 16:32:50:210 | [INFO] |  | ASU | PIM | PIM |  |  | 6348 | FREE PIM Instance ...

                05/14/14 16:32:50:210 | [INFO] |  | ASU | Setup |  |  |  | 6348 | Waiting for the async thread to get the task completed

                05/14/14 16:32:50:225 | [INFO] |  | ASU | Setup |  |  |  | 1540 | Event with guid 'd27cf0ff-1ee3-42bb-8b9f-ddbda6da8156' is being sent

                05/14/14 16:32:50:225 | [INFO] |  | ASU | Setup |  |  |  | 1540 | GetIEProxyInfo - proxy fetched is :ourproxyip:8080

                05/14/14 16:32:50:662 | [INFO] |  | ASU | Setup |  |  |  | 2232 | HTTP Request Status code 200.

                05/14/14 16:32:50:662 | [INFO] |  | ASU | Setup |  |  |  | 1540 | The http request returned HTTP_Status:0 HttpCommunicator error:0

                05/14/14 16:32:50:662 | [INFO] |  | ASU | Setup |  |  |  | 1540 | Event with guid '198e946f-792e-4175-aab5-8fb0bb6deb42' is being sent

                05/14/14 16:32:50:662 | [INFO] |  | ASU | Setup |  |  |  | 1540 | GetIEProxyInfo - proxy fetched is ourproxyip

                 

                :8080

                05/14/14 16:32:51:052 | [INFO] |  | ASU | Setup |  |  |  | 6384 | HTTP Request Status code 200.

                05/14/14 16:32:51:052 | [INFO] |  | ASU | Setup |  |  |  | 1540 | The http request returned HTTP_Status:0 HttpCommunicator error:0

                05/14/14 16:32:51:052 | [INFO] |  | ASU | Setup |  |  |  | 1540 | Async thread is completed. Now exiting from function.

                05/14/14 16:32:51:052 | [INFO] |  | ASU | Setup | Utilities |  |  | 6348 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMConfig.xml' does not exist

                05/14/14 16:32:51:052 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Build Version - 8.0.0.73

                05/14/14 16:32:51:052 | [INFO] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Logging Level verbosity Set  to 4

                05/14/14 16:32:51:052 | [WARN] |  | ASU | BS-ASUInstaller | BS-ASUInstaller |  |  | 6348 | Failed in BS workflow

                 

                Some paths have a slash to much, maybe

                 

                the installation aborts because the directory paths can`t create or some files couldn`t be find?

                 

                Please help :-)

                 

                Regards,

                 

                SwitchView

                 

                 

                PS: Sorry for my poor school english...

                • 5. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                  Rohit_Anand Adobe Employee

                  Hi,

                   

                  Can you please share the following info:

                  1. What OS are you on?

                  2. What version of IE are you using?

                  3. From where are you downloading the patch? Adobe website ?

                  4. Are you facing this issue with IE only or other browsers as well?

                   

                  thanks,

                  Rohit

                  • 6. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                    BrkBBOB Community Member

                    I have the exact same problem as this user. I downloaded the patch from Adobe's website (AcrobatUpd11007.msp) and it proceeds until the end of patching the files, then "rolls back" and aborts with unspecified error 1603. I'm running Win 7 Pro, SP1, 64 bit. None of the troubleshooting tips make any difference.

                    • 7. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                      WarningU2 Community Member

                      Having same issue on Win 7 Premium  SP1 64 bit.   Tried ALL the troubleshooting tips without success.   Downloaded 11007 from Adobe website and tried check updates multiple times with the same 1603 Error.   MSI installer has functioned fine for all other software on PC.   

                      • 8. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                        grob5167 Community Member

                        Can someone please answer this question. I have Windows 7 Enterprise 64-bit with the same "Fatal error during installation. Error:1603". I have uninstalled and reinstalled, changed permissions on the color profiles as suggested in another thread and still have the rollback error when trying to apply update 7. I have tried multiple times from within the app using updater and also the standalone .msp.

                         

                        Any assistance would be greatly appreciated.

                         

                        Thank you

                        • 9. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                          avfhko Community Member

                          The problem still exists.

                          I've downloaded the file this morning and it does not work.

                          And Help>Check for Updates does not work. Error during update.

                          • 10. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                            Rave Employee Hosts

                            Hi,

                             

                            Please try the following general troubleshooting steps :

                            > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )

                            > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )

                            > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.

                            Reboot and try installing in the new enabled Admin user account and check.

                             

                            Regards,

                            Rave

                            • 11. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                              grob5167 Community Member

                              Hi Rave,

                               

                              Thank you for all the suggestions. Unfortunately, I am still getting the same errors. I do appreciate your time.

                               

                              Kind regards,

                              Graeme

                              • 12. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                                WarningU2 Community Member

                                Already have admin rights on my id Rave and tried applying the patch with msconfig but never used the hidden Administrator account.  So just for yucks enabled it and after about 4 min of the PC chucking away initializing with this administrator account I tried the install of the patch

                                 

                                === Logging stopped: 22/05/2014  21:46:11 ===

                                MSI (c) (74:B4) [21:46:11:876]: Product: Adobe Acrobat XI Standard - Update 'Adobe Acrobat XI (11.0.07)' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\ADMINI~1\AppData\Local\Temp\MSI4e9d1.LOG.

                                 

                                This is exactly the same error.  How do I apply this patch?

                                 

                                Do I have to pay a support fee if I call the support # during the day? 

                                • 13. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                                  orangesandapples Community Member

                                  I just did a fresh install of Windows 8.1 on a new partition. Tried installing Adobe Acrobat Professional VIII. It failed. Tried my copy of Pro IX it failed. Uninstalled and deleted everything. Tried downloading 30 day trial of Pro X1. It failed. Does any of this stuff work with Windows 8.1.

                                  • 14. Re: Acrobat 11.0.07 download from website is corrupt or invalid?
                                    WarningU2 Community Member

                                    Good News.  I have been able to resolve the issue. 

                                     

                                    After trying a F8 - disable Drive Signature Enforcement with an isolated install that also failed. 

                                     

                                    I then tried an isolated (no unnecessary programs including anti virus) UNINSTALL 11.0.06  (first deactivated Adobe Standard) and then reinstalling 11.0.00.  

                                     

                                    I ran check for updates from help about ... and it installed 11.0.07 without issue.   It was that simple.   The updates to 11.0.07 at least for some people requires that you uninstall the product completely. 

                                     

                                    So to summarize

                                     

                                    adobe repair - no effect

                                    sfc scannow - no effect

                                    .net framework repair tool ... no effect

                                     

                                    rip the sucker out and reinstall ... priceless ... it works.