3 Replies Latest reply on May 13, 2014 10:33 AM by IgorFarberov

    After Effects CC crash at start up on OS X 10.9.2

    IgorFarberov

      Screen Shot 2014-05-13 at 16.24.56.png

      Process:         After Effects [1144]

      Path:            /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

      Identifier:      com.adobe.AfterEffects

      Version:         12.2 (12.2)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [171]

      Responsible:     After Effects [1144]

      User ID:         501

       

       

      Date/Time:       2014-05-13 16:24:50.199 +0300

      OS Version:      Mac OS X 10.9.2 (13C1021)

      Report Version:  11

      Anonymous UUID:  1E0E2909-6DA5-2F97-5197-09B08F4DC882

       

       

      Sleep/Wake UUID: 93BA611A-6993-4FB2-BD69-509BAE6EBB02

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014

       

       

      VM Regions Near 0x14:

      -->

          __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   COR.dylib                     0x00000001018c2d14 ae::gpu::Features::IsCUDADriverOutOfDate() const + 4

      1   COR.dylib                     0x00000001018c59b1 ae::gpu::GPUManager::IsCUDADriverOutOfDate() + 17

      2   com.adobe.AfterEffectsLib.framework 0x0000000100265868 CEggApp::BirthPkgGrpC(bool, FILE_ScSpecH&) + 72

      3   com.adobe.AfterEffectsLib.framework 0x000000010026bb2c CEggApp::IEggApp(bool, bool) + 1276

      4   com.adobe.AfterEffectsLib.framework 0x000000010024ead1 CEggApp::CEggApp(bool, bool, int) + 1137

      5   com.adobe.AfterEffectsLib.framework 0x000000010027ebdd MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 733

      6   com.adobe.AfterEffectsLib.framework 0x000000010027e8cb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      7   com.adobe.AfterEffects         0x00000001000038ae main + 1838

      8   com.adobe.AfterEffects         0x0000000100003174 start + 52

       

       

       

      Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36

      Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB

      Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

        • 1. Re: After Effects CC crash at start up on OS X 10.9.2
          Todd_Kopriva Level 8

          You crash log indicates that you have a bad CUDA driver. What version of CUDA do you have installed?

          • 3. Re: After Effects CC crash at start up on OS X 10.9.2
            IgorFarberov Level 1

            Process:         After Effects [576]

            Path:            /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

            Identifier:      com.adobe.AfterEffects

            Version:         12.2 (12.2)

            Code Type:       X86-64 (Native)

            Parent Process:  launchd [177]

            Responsible:     After Effects [576]

            User ID:         501

             

             

            Date/Time:       2014-05-13 20:30:08.143 +0300

            OS Version:      Mac OS X 10.9.2 (13C1021)

            Report Version:  11

            Anonymous UUID:  1E0E2909-6DA5-2F97-5197-09B08F4DC882

             

             

             

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

            Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014

             

             

            VM Regions Near 0x14:

            -->

                __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   COR.dylib                     0x00000001018c2d14 ae::gpu::Features::IsCUDADriverOutOfDate() const + 4

            1   COR.dylib                     0x00000001018c59b1 ae::gpu::GPUManager::IsCUDADriverOutOfDate() + 17

            2   com.adobe.AfterEffectsLib.framework 0x0000000100265868 CEggApp::BirthPkgGrpC(bool, FILE_ScSpecH&) + 72

            3   com.adobe.AfterEffectsLib.framework 0x000000010026bb2c CEggApp::IEggApp(bool, bool) + 1276

            4   com.adobe.AfterEffectsLib.framework 0x000000010024ead1 CEggApp::CEggApp(bool, bool, int) + 1137

            5   com.adobe.AfterEffectsLib.framework 0x000000010027ebdd MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 733

            6   com.adobe.AfterEffectsLib.framework 0x000000010027e8cb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

            7   com.adobe.AfterEffects         0x00000001000038ae main + 1838

            8   com.adobe.AfterEffects         0x0000000100003174 start + 52

             

             

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager

            0   libsystem_kernel.dylib         0x00007fff8d2de662 kevent64 + 10

            1   libdispatch.dylib             0x00007fff86c4c43d _dispatch_mgr_invoke + 239

            2   libdispatch.dylib             0x00007fff86c4c152 _dispatch_mgr_thread + 52

             

             

            Thread 2:

            0   libsystem_kernel.dylib         0x00007fff8d2dde6a __workq_kernreturn + 10

            1   libsystem_pthread.dylib       0x00007fff9169ff08 _pthread_wqthread + 330

            2   libsystem_pthread.dylib       0x00007fff916a2fb9 start_wqthread + 13

             

            B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

                0x7fff923fa000 -     0x7fff9242efff  libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib

                0x7fff9242f000 -     0x7fff924a2fff  com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

                0x7fff92504000 -     0x7fff9250ffff  libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

                0x7fff92510000 -     0x7fff92518ff7  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition

                0x7fff92531000 -     0x7fff927dbff5  com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox

                0x7fff92c81000 -     0x7fff92caafff  com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices

                0x7fff92cab000 -     0x7fff92cb4ff3  libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib

                0x7fff92cb5000 -     0x7fff92cdcff7  libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib

                0x7fff92cdd000 -     0x7fff92d42ffb  com.apple.Heimdal (4.0 - 2.0) <1560A2CC-2C0C-3F7B-868C-BD5ADB241F5A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

                0x7fff92dcb000 -     0x7fff92e10fff  libcurl.4.dylib (78.92.2) <548E2D61-103F-3737-9C7C-0C26246CD4C8> /usr/lib/libcurl.4.dylib

                0x7fff92e11000 -     0x7fff92e58fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib

                0x7fff93314000 -     0x7fff9332dff7  com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

                0x7fff9332e000 -     0x7fff9333bff4  com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

                0x7fff93345000 -     0x7fff93345ffd  com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

                0x7fff93378000 -     0x7fff93389ff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib

                0x7fff9338a000 -     0x7fff93469fff  libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib

             

             

            External Modification Summary:

              Calls made by other processes targeting this process:

                task_for_pid: 4

                thread_create: 0

                thread_set_state: 0

              Calls made by this process:

                task_for_pid: 0

                thread_create: 0

                thread_set_state: 0

              Calls made by all processes on this machine:

                task_for_pid: 226275

                thread_create: 3

                thread_set_state: 0

             

             

            VM Region Summary:

            ReadOnly portion of Libraries: Total=446.6M resident=321.4M(72%) swapped_out_or_unallocated=125.2M(28%)

            Writable regions: Total=183.2M written=34.1M(19%) resident=64.1M(35%) swapped_out=0K(0%) unallocated=119.1M(65%)

             

            REGION TYPE                      VIRTUAL

            ===========                      =======

            ATS (font support)                 34.6M

            ATS (font support) (reserved)         8K        reserved VM address space (unallocated)

            CG backing stores                  7700K

            CG shared images                    180K

            Image IO                           1928K

            Kernel Alloc Once                     8K

            MALLOC                            101.3M

            MALLOC (admin)                       32K

            Memory Tag 242                       12K

            STACK GUARD                        56.0M

            Stack                              10.1M

            VM_ALLOCATE                        19.4M

            __DATA                             34.0M

            __IMAGE                             528K

            __LINKEDIT                        149.6M

            __NV_CUDA                          5228K

            __TEXT                            297.0M

            __UNICODE                           544K

            mapped file                        50.8M

            shared memory                         4K

            ===========                      =======

            TOTAL                             768.6M

            TOTAL, minus reserved VM space    768.6M

             

             

             

            Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36

            Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB

            Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

            Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

            Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)

            Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports

            Network Service: Wi-Fi, AirPort, en0

            Serial ATA Device: APPLE SSD SM512E, 500.28 GB

            USB Device: Elements 1048

            USB Device: AS2105

            USB Device: Hub

            USB Device: FaceTime HD Camera (Built-in)

            USB Device: Hub

            USB Device: Hub

            USB Device: Apple Internal Keyboard / Trackpad

            USB Device: BRCM20702 Hub

            USB Device: Bluetooth USB Host Controller

            Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4