1 Reply Latest reply on Oct 15, 2014 10:07 AM by divangel

    Unexpected error - dual monitors


      Presenter 8 is giving an error message "Adobe Presenter has encountered an unexpected problem while working with the presentation...." This occurs as soon as I hit the record button within PowerPoint. I tried numerous fixes including starting with a blank presentation, running PowerPoint as an administrator, using a different user account (the admin account) and disabling all add-ins. Nothing worked. I am reluctant to re install because I had such a difficult time with the E-Learning Suite 6.1 re install when I received a new computer.


      I am running dual monitors. PowerPoint opens a new window on my secondary screen and that is where the error message opens. I tried setting graphics properties to only show one monitor, but as soon as I start Presenter, the second monitor becomes active and I get the error message again.


      However, if I physically disconnect one of the monitors then Presenter opens without an error message. What troubleshooting steps can I take to get Presenter to work with both monitors connected? Obviously I don't want to disconnect a monitor each time I need to work.


      I am running: WIndows 8.1 64 bit, PowerPoint 2013 32 bit, Presenter 8 32 bit, on a Dell Inspiron with an Nvidia control panel.


      Your assistance is greatly appreciated.


      Kevin Springer