1 Reply Latest reply on May 13, 2014 7:04 PM by creates common CC0

    pdf not opening and acrobat xl not launching


      when I try to launch the application, (acrobat XL Pro), I get an error message saying " Adobe Acrobat has stopped working, check online for a solution and close program" but when I do either nothing happens...any idea what is causing this? I've restarted my machine repeatedly, and it still doesn't fix it? Please help..Thanks below are the "problem details windows provided" which mean nothing to me..


      Problem Event Name:APPCRASH
        Application Name:Acrobat.exe
        Application Version:
        Application Timestamp:536b812b
        Fault Module Name:Acrobat.dll
        Fault Module Version:
        Fault Module Timestamp:536b80ff
        Exception Code:c0000005
        Exception Offset:00cbf281
        OS Version:6.1.7601.
        Locale ID:1033
        Additional Information 1:0a9e
        Additional Information 2:0a9e372d3b4ad19135b953a78882e789
        Additional Information 3:0a9e
        Additional Information 4:0a9e372d3b4ad19135b953a78882e789



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