1 Reply Latest reply on May 20, 2014 10:14 AM by Szalam

    AE CC Preferences folder missing

    natevplas Level 1

      First of all I'm on a Mac Pro 2012, 2x6 core, OSX 10.9.2

      NVIDIA GeForce GTX 780

      Creative Cloud- everything updated

       

      The problem began just after installing Mavericks.  I am having the error on AE start up: "After Effects error: internal verification failure, sorry! {Unexpected FuntionBlock5 flags for FunctionBlock4} ( 5027 :: 53 )"

      Then it says "AEGP Plugin SDK_IO: Could not register file type. ( 5027 :: 12 )

      I read somewhere that trashing your preferences file can solve this.  Unfortunately when I go to MyUsername/Library/Application Support/Adobe there is no folder for After Effects CC.  What is the issue here?  Is there another way to solve this problem?