Adobe Reader XI (11.0.07) Error 2753. The File 'acrosup64.dll' is not marked for installation.

[dingusmagii]

I am getting Adobe Reader XI (11.0.07) Error 2753. The File 'acrosup64.dll' is not marked for installation when deploying from msi package. .

Need help to resolve the issue

[Rohit_Anand]

Hi dingusmagii

Can you please share the following info:

->  Which OS and architecture are you on

->  What are the exact steps being followed for installation.

->  Do you have any previous version of Reader already installed on your machine.

Also it would be helpful if you can you share Windows Installer log. Please follow the steps below to create installer log

1. Launch Notepad

2. Copy paste the following text in notepad

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]

"Logging"="voicewarmupx"

3. Now press Ctrl+S to save the file.

4. In the "Filename" field type <any_file_name>.reg for e.g. abc.reg

4. In the "Save as type" dropdown, select "All Files"

5. Click Save button to save the file at desired location

6. Go to the location where you saved the file and double click on it.

7. Follow the prompts to create the registry key.

After the registry key is added successfully, please re run the 11.0.07 patch installer. Once you get the error message click ok and then click on finish to close the installer dialog.

Now go to C:\Users\{username}\AppData\Local\Temp and look for file with name similar to MSIxxxxx.log.

Please upload the dump (compress the dump using WinZip or likewise) and share the link here.

For help see link How to share a document

regards,

Rohit

[andriikoretsky]

Hi, guys.

I've got same issue asdingusmagii

Here is my dump

Waiting for solution.

Regards,

Andrii

[Daryl24827684qdps]

This seems like a long standing problem. What are the chances of getting a quick resolution?

Attached files will hopefully help identify the source of things!

[try67]

Considering this is a very old and unsupported version, the chances are nil.

[Daryl24827684qdps]

Since this is an old and unsupported version of Reader, how can I delete it? This is the error message I get when I try to do so. It's a catch 22.

[john2933806]

I have a user who had a very recent version, 2023.008.20525. I'm trying to update them to match my version, 2023.008.20525. I uninstalled seemingly successfully and now I've spent an hour at the office after the end of the day trying to reinstall Acrobat. Reponses that assume this only affects one version and so the person asking must be off base are not helpful. Both my situation and the situation where someone is trying to uninstall an old version are great reasons why this should be solveable.

[patcatone]

I do have the same problem for a long time. Does anyone know how to solve it?

[aa_malta]

i had the same problem, and a cleanup solved it for me:

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

[Daryl24827684qdps]

Evidently, that option is no longer available!

[john2933806]

New link appears to be https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html