sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
I don't know where the chat is never used this before.
Cleaner tool does not resolve the problem. It did remove the CC desktop app --> Downloded again, tried to signed in, BUT --> it won't let me in, only tells me that You are no longer signed in.
does it work NOW, because Creative Cloud was down for about a day, esp. we here in good old Europe had to struggle till now in the early morning. Here at least all works again.
... and as I said above, please use the chat incase of persistant error message.
I had the same problem like you and the clean up tool didn't helped at all.
I got this instructions from Customer Care:
- Close all Adobe Apps
- Press Windows-Key + R
- Enter %localappdata%
- Navigate to Adobe and then OOBE folder.
- Delete the opm.db file
After that i was able to login again...
I suggest everybody with the same problem to try this first
Delete opm.db from the location given below.
~/Library/Application Support/Adobe/OOBE/opm.db. Launch CCD and try to sign in.
Enable hidden user Library: Access hidden user library files | Mac OS 10.7 and later.
And thank you for all the support.
Problem solved, everything is working fine.
I removed the opm.db and it solved the problem.
The fix was good and the instructions were easily found but the biggest problem was my lack of knowledge on how to use those instructions in practise.
Have a good weekend,
Is it same for mac? Cannot find this file
In Mac the location is:(Please Quit the Creative Cloud Desktop Application before these steps)
- Click on desktop.
- Click on Go at the top.
- Click on Go to Folder.
- Type ~/Library/Application Support/Adobe/OOBE .
You will find a file named as opm(or opm.db).
Rename or delete this file then launch the Creative Cloud Desktop App.
I removed and now I almost be able to install....now Error starting creative cloud Cookies dir: cannot make folder/cookies: permission denied (error 13) I tried to install since yesterday. On my macbook pro I install in 5 minutes, but on my imac it's a torture.
Worked a treat on the mac, thanks!