2 Replies Latest reply on May 18, 2014 11:36 PM by TatyanaT

    I can't buy subscription.


      Error "The account was registered for GB. Please sign in using an existing account for this country, or create a new account." I use my UK account. What am I doing wrong?

        • 1. Re: I can't buy subscription.
          Drewy62 Adobe Employee

          In addition to having an Adobe ID from a supported country you must also provide payment from a financial institution located in a supported country. Please make sure that the credit card you are trying to use has a billing address in a supported country. If you continue to have trouble upgrading please let me know.



          • 2. Re: I can't buy subscription.
            TatyanaT Level 1

            I tried to pay using ukrainian IP and error appeard before entering any card data. Maybe it's because of IP-address? Now I have another situation. I click on "Subscribe now" button and get new error "Error in your order".