2 Replies Latest reply on May 16, 2014 1:49 PM by Janetk1

    Purchased CC and downloaded PP and PS; neither runs on my Mac Pro. Is this a known issue?


      After purchasing CC on Monday, I downloaded Premiere Pro and Photoshop. PP crashes on the splash screen; PS opens but freezes (with spinning beach ball), requiring a forced quit.


      Mac Pro: 2 x 2.4 GHz Quad-Core Intel Xeon;  16 GB 1066 MHz DDR3 ECC with ATI Radeon HD 5870 1024 MB and running OS X 10.9.2.


      I've uninstalled completely and reinstalled at least twice. Any assistance on getting these running would be appreciated.