2 Replies Latest reply on May 19, 2014 7:12 AM by BillieBachra

    Forms Were Down For 24 Hours. Will This Happen Again?

    ledako22

      I find it ridiculously stupid that the actual forms that collect the data would shut down when Adobe Creative Cloud went down. We don't even know how many leads we lost and we were not once notified via e-mail that our forms were down...leaving us to find out ourselves and create a patch a few hours later.

       

      I get if the cloud went down that we wouldn't be able to login into the app...but having all of our actual forms go down without any warning or message is just poor service...and for 24 hours too! During the downtime we were looking at other form builders and they seem a lot more nimble then Adobe, as well as being updated more often. We will stick with Adobe because we have all of our info here, but if this happens again we are gone along with anything else we can switch away from Adobe. What idiot ties everything together so when one thing goes down all your other services are effected?

        • 1. Re: Forms Were Down For 24 Hours. Will This Happen Again?
          Wenlan_Du Level 2

          Hi,

           

          I apologize for the outage with our services that happened last week. Here is an official statement issued by Adobe:

           

          Adobe Service Outage Update

          Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID.

          We want to assure you that this was not security related – none of your information or content was lost or exposed.

          First, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again.

          We are aware that we didn’t meet your expectations (or ours) today. For this, we apologize. Thanks for bearing with us as we worked to resolve this – and know that we will do better.

           

          You can also find the statement at Adobe Service Outage Update | Adobe Customer Care Team.

           

          Thanks for your patience!

          Wenlan

          • 2. Re: Forms Were Down For 24 Hours. Will This Happen Again?
            BillieBachra

            We have had a similar problem. Can you please let me .know who has tried to register since this service outage occurred. Thanks.