Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
Chat Now button near the bottom for Activation and Deactivation problems may help
Asked to sign in after paying may help
Thank you for your response but all this can not help me. I can not see the purchase of the Creative Cloud in my profile but I do see that in my credit card there is a pay requirement from Adobe Luxembourg, all the connectivity of my computer is working normally and I really don't know what to do.
There is some special account management office that I can send a question?
Adobe contact information - http://helpx.adobe.com/contact.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html