2 Replies Latest reply on May 17, 2014 10:36 AM by j.finn879

    photoshop cs6 not working

    j.finn879

      All of a sudden my retail version of CS 6 is misbehaving. It will open to the scratch screen then the full screen for a couple of seconds,then it will disappear to the desktop. I have un installed and re installed,but no joy.

      My system is AMD processor,  windows home premium 7, 8 Gb ram, 256 SSD for programs with 70 Gb free. 1TB sata drive for storage. Bridge is behaving normally.

      Please help

      John.

        • 1. Re: photoshop cs6 not working
          Level 5

          There could be many reasons for that:  a faulty installation, bad RAM, a failing hard drive, software corruption, etc.

           

          Is your SSD also your boot drive? PLease give full details about your setup, both hardware and software.

           

           

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 

           

          http://forums.adobe.com/thread/419981?tstart=0

           

          Thanks!

          • 2. Re: photoshop cs6 not working
            j.finn879 Level 1

            Thanks for replying,here is a copy of system details.

             

             

             

             

             

             

             

             

             

            Component Details Subscore Base score


            Processor AMD Phenom(tm) II X4 955 Processor 7.3 6.9


              Determined by lowest subscore 


            Memory (RAM) 8.00 GB 7.5


            Graphics NVIDIA GeForce GTS 450  6.9


            Gaming graphics 4096 MB Total available graphics memory 6.9


            Primary hard disk 72GB Free (238GB Total) 7.2


            Windows 7 Home Premium


            System   


              Manufacturer System manufacturer


              Model System Product Name


              Total amount of system memory 8.00 GB RAM


              System type 64-bit operating system


              Number of processor cores 4 


            Storage   


              Total size of hard disk(s) 3033 GB


              Disk partition (C:) 72 GB Free (238 GB Total)


              Disk partition (D:) 612 GB Free (932 GB Total)


              Media drive (E:) CD/DVD


              Disk partition (K:) 1620 GB Free (1863 GB Total)


             


            Graphics  


              Display adapter type NVIDIA GeForce GTS 450


              Total available graphics memory 4096 MB


                    Dedicated graphics memory 1024 MB


                    Dedicated system memory 0 MB


                    Shared system memory 3072 MB


              Display adapter driver version 9.18.13.1090


              Primary monitor resolution 1920x1080


              DirectX version DirectX 9.0 or better 


            Network   


              Network Adapter NVIDIA nForce Networking Controller 

             

             

            Hope this is what you mean?

            John.