2 Replies Latest reply on May 17, 2014 10:36 AM by j.finn879

    photoshop cs6 not working


      All of a sudden my retail version of CS 6 is misbehaving. It will open to the scratch screen then the full screen for a couple of seconds,then it will disappear to the desktop. I have un installed and re installed,but no joy.

      My system is AMD processor,  windows home premium 7, 8 Gb ram, 256 SSD for programs with 70 Gb free. 1TB sata drive for storage. Bridge is behaving normally.

      Please help


        • 1. Re: photoshop cs6 not working
          Level 5

          There could be many reasons for that:  a faulty installation, bad RAM, a failing hard drive, software corruption, etc.


          Is your SSD also your boot drive? PLease give full details about your setup, both hardware and software.



          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 





          • 2. Re: photoshop cs6 not working
            j.finn879 Level 1

            Thanks for replying,here is a copy of system details.










            Component Details Subscore Base score

            Processor AMD Phenom(tm) II X4 955 Processor 7.3 6.9

              Determined by lowest subscore 

            Memory (RAM) 8.00 GB 7.5

            Graphics NVIDIA GeForce GTS 450  6.9

            Gaming graphics 4096 MB Total available graphics memory 6.9

            Primary hard disk 72GB Free (238GB Total) 7.2

            Windows 7 Home Premium


              Manufacturer System manufacturer

              Model System Product Name

              Total amount of system memory 8.00 GB RAM

              System type 64-bit operating system

              Number of processor cores 4 


              Total size of hard disk(s) 3033 GB

              Disk partition (C:) 72 GB Free (238 GB Total)

              Disk partition (D:) 612 GB Free (932 GB Total)

              Media drive (E:) CD/DVD

              Disk partition (K:) 1620 GB Free (1863 GB Total)



              Display adapter type NVIDIA GeForce GTS 450

              Total available graphics memory 4096 MB

                    Dedicated graphics memory 1024 MB

                    Dedicated system memory 0 MB

                    Shared system memory 3072 MB

              Display adapter driver version

              Primary monitor resolution 1920x1080

              DirectX version DirectX 9.0 or better 


              Network Adapter NVIDIA nForce Networking Controller 



            Hope this is what you mean?